L&D officer - HQ

Start date - 1st July 2024

2 year contract

80% position

Roles & Responsibilities

Main responsibilities:

Research bespoke and impactful learning initiatives for our global workforce, per identified needs and available and relevant training available.
Keep updated with planned training interventions by working with internal facilitators (HOS’s, HODs etc) to understand when various training webinars will occur, and follow the programmatic planning calendar.
Support organizational needs through onboarding, training and upskilling staff identified in collaboration with their managers (and technical advisors where applicable) per the annual L&D plan, and general HR Workplan.
Follow up on progress and any changes monthly, communicating progress trackers with staff.
Communicate with teams on an ad hoc basis on free online training opportunities available on applicable and or humanitarian training websites.
Engage with Global teams to increase access, use, and increase impact of L&D initiatives, online training, TagBox initiatives etc.
Drive the use and engagement of TagBox with teams in HQ and COs with competitions and prizes where applicable – report on user analytics.
Record all training interventions and sessions for measurement and long-term impact study in accordance with MEAL guidelines.
Record all Mid Year and End of Year training initiatives identified for follow up and measurement with the staff.
Plan and coordinate onboarding and orientation for all HQ team members.

Specific Responsibilities:

Together with the L&D/HR department, the L&D Officer will:

Internally -

complete priority L&D projects based on needs of the teams in HQ and COs.
attend and observe internal training and webinars and support the engagement of in-house learning initiatives, as well as recording of these using TagBox.
support the updating, improving, and publishing of internal resources on TagBox. Assist with video editing, language translations and subtitles as needed.
keep updated on internal training interventions, ensuring that content and recordings are uploaded by the facilitator onto TagBox.
support the communication regarding virtual and in-person trainings.
assist in the initiation and maintenance of the mentorship program.
assist in live training mapping and training identified in employee evaluations to create and update individual training plans for all team members.
assist in researching training opportunities and allocating budget to training interventions.
Attend HR and L&D team meetings.
Drive the HR team to create, and assist with research for, a Human Resources curriculum for training offerings for this department (soft skills etc).
follow up on learning interventions completed per team, CO and or sector.
arrange Knowledge Sharing or exchange / lunch and learn events after external training interventions have occurred, for knowledge sharing within teams.
Assist with sending surveys, post training questionnaires, follow ups and other measuring tools for trainings attended.
complete a summary report of a completed projects detailing lessons learned and deliverables completed.
record training interventions using an agreed upon evaluation and recording platform/method and MEAL standards. Track all trainings and send a quarterly report to the organization.
Publish in the Organisation Newsletter and L&D updates, news or information as needed.
Hold HR focal person meetings quarterly to receive information for records and discuss learning opportunities for the team and the L&D budget.
Evaluations and data analysis - Analyse the information received through various channels (evaluations and feedback) in order to identify different trends in the organisation

Externally:

Liaise with potential and or external stakeholders of any L&D nature (video editors, platform holders, system providers, contractors etc).
Use and maintain different platforms to produce reports, newsletters and edit and create videos (Canva, Vyond, BandiCut, Clideo etc)

Onboarding and Orientation:

Meet with managers of new recruits to plan onboarding of new HQ team members to organise orientation programmes (first day, week, month and quarter milestones)
Coordinate with new recruits on orientation and onboarding -oversee planning of all introduction meetings and training
Ensure all new recruits have completed orientation training per TagBox