Sr. Manager - Executive Assistant

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What We'll Bring:

We are one of India’s leading credit information company with one of the largest collections of consumer information. We aim to be more than just a credit reporting agency. We are a sophisticated, global risk information provider striving to use information for good.
We take immense pride in playing a pivotal role in catalyzing the BFSI industry in the country. We got here by tapping into our excitement and passion of wanting to make a difference in the lives of our clients and consumers.
What is excitement and passion for us?
We define it as a blend of curiosity, ability to unlearn and yet continuously learn, able to connect with meaning and finally the drive to execute ideas till the last mile is achieved. This passion helps us focus on continuous improvement, creative problem solving and collaboration which ensures delivery excellence.

Our mission is to create information solutions that enable businesses to grow and give consumers faster, cheaper access to credit and other services. We create value for our members by helping them manage risk and devise appropriate lending strategies to reduce costs and increase portfolio profitability. With comprehensive, reliable information on consumer and commercial borrowers, they are able to make sound credit decisions about individuals and businesses. Through the power of information, TransUnion CIBIL is working to support our members drive credit penetration and financial inclusion for building a stronger economy. We call this Information for Good. For more information visit: www.transunioncibil.co

We at TransUnion CIBIL are an equal opportunity employer and are committed to a policy of treating all our associates and job applicants equally. Applicants are evaluated on the basis of job qualification - not race, color, sex / gender, religion, caste, national origin, age, disability, marital status, citizenship status, sexual orientation, gender identity or any other status, whether or not protected. We are committed to taking affirmative action to employ and advance minorities, women, and qualified disabled individuals. We ensure a safe, productive, and harassment-free workplace for all.
Culture and Values
Our culture is welcoming, energetic, and innovative. There’s an overall synergy that flows throughout the company, creating a sense of connect, belonging and unity in knowing that we’re all working to achieve the same overall goal. Our core values which we live by every day are integrity, People, Customer, and Innovation.

Dynamics of the Role
This is an exciting time in TransUnion CIBIL. With investments in our people, technology and new business markets, we are redefining the role and purpose of a credit bureau.

What You'll Bring:

Role description

This position will report into the Strategy and Planning Director and the Chief of Staff, to focus primarily on supporting the MD and CEO of the organization across various strategic, operational, organizational and administrative matters
Key responsibilities are listed below, but can vary with the changing landscape

Strategic projects & other important tasks

PMO: Works closely with the Project Management Office (PMO) to keep track of various strategic projects delivery, regularly updates the Chief of Staff on the progress, proactively works with the PMO to remove roadblocks, escalate at the right time to iron out issues.
Strategy: Works with the Strategy and Planning (S&P) Team in aligning new initiatives “on the ground” with overall India business strategy narrative. Support the CEO with presentations, talking notes and any other collaterals required for external and internal engagements
Project closures: Coordinates with the PMO & various departments to ensure timely closure of projects / tasks initiated from the CEO’s office
Tracking KPIs: Tracks Key Performance Indicators and metrics across departments, proactively highlighting / escalating key issues early on, so that these can be prioritized / tabled / discussed on time
Coordination: Develop and maintain excellent relations with the senior members of the management team, in order to maintain an appropriate flow of information and to facilitate faster / effective decisions by the CEO
Ongoing support to CEO: Work with the CEO and the management team on setting up annual goals and tracking progress; track progress on key actionables from Board and global teams

Internal and external meetings and events

Review meetings: Setting meeting cadence for all internal meetings, pulling in the right participants, preparing minutes of meetings, ensuring closure of the actionables and provides regular updates
External relations: Proactively working towards strengthening connects with other CEO offices, sets a cadence on periodicity of the meetings with relevant agenda
Internal coordination and preparation: Prepares / collates decks for a range of meetings – internal or external , operating to the highest standards of confidentially, discretion and diplomacy
Working with Central teams: Be on point to ensure all communication with the Central teams are actioned on. Set-up briefings with relevant teams for any critical meetings of the CEO with key stakeholders
Adherence to timelines: Keeps the CEO informed of upcoming commitments and responsibilities, following up appropriately, both ways – CEO & other stakeholders to ensure timelines are met
Communication: Design & support CEOs’ internal & external communication, including townhalls. Works closely with the PR & Communication team to design communication / mailers going from the CEO, including speeches, acknowledgment letters, personal correspondence etc.
Townhalls and office events: Works with the right stakeholders in planning, designing and executing the townhalls and any other relevant events

Experience and Skills

MBA or Post Graduate Diploma (full time) from a premier institute
5-9 years of relevant work experience in a fast paced environment with the best quality of output. High potential candidates with demonstrated excellence but less work experience can also be considered. Previous / current experience as EA or Business Manager to CEO or C-Suite will be helpful.
Experience in working closely with C-suite level while also influencing across multiple levels and functions of an organization.
Executive presence and assertiveness.
Self-starter, ability to work independently, handle ambiguous situations and exercise judgement in variety of situations.
Strong communication, organizational, verbal & written skills.
High degree of responsibility and ownership, strong multitasking, coordination and tenaciously looking for ways to get results.
Good data analysis and presentation skills; excel and power point.

Impact You'll Make:

Essential Competencies

Ability to build trusting relationships: across all levels and in the immediate / extended team internationally, should be known and regarded as a trusted competent advisor.
Driving innovation : A believer in continuous improvement of services, processes and operational efficiency. Demonstrates curiosity and critical thinking.
Business Acumen : Spends time to ensure understanding of the business and aligns accordingly.
Change agent: Ability to diagnose correctly, design and execute interventions. Ensures communication through appropriate channels in a concise and proactive manner.
Execution champion : Focuses and ensures closure without compromising on quality of the output. Raises / flags issues as necessary and moves forward with a solutioning approach

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Specialist III, Operations Support