Support Engineer/Customer Success - Tier 3/Solutions Architect

Support Engineer 3–5 years of experience in a technical support role for SaaS security software Experience working with Kubernetes environments Experience working with APIs Proven track record of delivering exceptional customer support Knowledge of monitoring tools (e.g., New Relic) and logging solutions (e.g., Grafana) for issue identification and resolution Experience using a support ticketing tool (e.g., Zendesk) Bachelor’s degree in Computer Science, Information Technology, or a related field Fluent English, both written and spoken **** Senior Solutions Engineer 5+ years in a customer-facing technical role (Solutions Engineer, Sales Engineer, Technical Consultant, etc.) Strong technical troubleshooting skills and comfort working across data, APIs, and integrations Experience implementing or configuring BI / analytics tools (e.g., Superset, Looker, Tableau) Excellent communication skills with both technical and non-technical stakeholders Ability to thrive in a startup environment with broad responsibilities Customer Success - Tier 3 2+ years in technical support or customer success Strong technical troubleshooting and problem-solving skills Excellent written and verbal communication skills Experience with ticketing systems (Zendesk preferred) Customer-focused mindset with ability to explain technical concepts clearly Ability to work independently and prioritize multiple issues Team player with collaborative approach Travel is required occasionally. ***** Solutions Architect 5+ years in an enterprise customer-facing technical role: Solutions Architect, Sales Engineer, DevOps Architect, or similar. Strong hands-on experience with CI/CD environments (e.g., Jenkins, GitHub Actions, GitLab CI, Azure DevOps, TeamCity, Bamboo). Solid understanding of build/test workflows and build systems (e.g., CMake, MSBuild, Ninja, Make, Gradle, Bazel). Strong OS and infrastructure knowledge: Windows and Linux environments. Experience working with cloud providers (AWS / Azure / GCP) and hybrid enterprise environments.