Payments Analyst

Justt helps many of the world’s largest and most recognizable brands turn chargebacks from a constant headache into a managed, predictable part of doing business. Our AI-driven platform powers chargeback operations at scale, automating disputes end to end, recovering revenue that would otherwise be lost, and removing a major operational burden from finance, risk, and operations teams across multiple regions and verticals.

We’re a global company with teams across markets, and disciplines, working closely with leading players in the payments ecosystem. Our culture is built on clear thinking, collaboration, and a strong sense of ownership. At Justt, you’ll partner with product, engineering, data, success and go-to-market teams to build technology that sits at the core of modern payments, and has a direct, measurable impact on the bottom line for some of the biggest companies in the world.

Role Overview

The Payments Analyst plays a critical role in ensuring the accuracy, consistency, and integrity of chargeback-related data across multiple platforms and internal systems. This position combines strong research, analytical and technical skills with cross-functional collaboration to support efficient chargeback management operations and enhance data-driven decision-making.

What You’ll Do

Research payment service providers (PSPs) and acquire knowledge of their data structures, workflows, and reporting standards
Map, normalize, and validate data from external systems to align with internal data
Monitor key operational systems and identify data anomalies, errors, or breakdowns in the chargeback lifecycle.
Conduct root-cause analysis to resolve data discrepancies and ensure accurate case handling and reporting outcomes.
Query internal databases using SQL to analyze trends and troubleshoot issues
Collaborate with multiple teams - including product, operations, and engineering - to resolve edge cases, to maintain data integrity and support system enhancement
Communicate with PSP representatives as needed to clarify data formats, investigate issues, and ensure proper integration.
Leverage AI tools to enhance data processing, research, and workflow efficiency (or demonstrate willingness to adopt new technologies).
Contribute to internal process documentation and best practices.

Requirements:

At least one year of experience in a tech company or fintech startup
Strong analytical mindset with the ability to detect and resolve data irregularities and comfort working with data and dashboards.
Proficiency in SQL for querying and data validation
Excellent attention to detail with strong organizational and problem-solving abilities, ownership mentality and a bias for action
Strong communication and documentation skills
Fluency in English

Nice to Have

Familiarity with payments, disputes, and/or chargeback workflows - Big Advantage
Experience working with PSP portals, merchant reporting dashboards, or chargeback platforms - Big Advantage
Comfort learning new systems, tools, and automation technologies