Deskside Support Technician

*Deskside Support Technician*Work Schedule:* Monday to Friday, 8:00 AM 5:00 PM local time.* Deskside support role focused on hardware repair, troubleshooting hardware and software images, and IMAC tasks.* No on-call requirements.*Job Scope: *The Deskside Support Technician will provide support for desktop operating systems, connectivity issues, remote communications problems, and hardware/software issues at the End User level. Support will include but is not limited to the following activities:* Provide support for desktop configurations, software installations and removals, de-installations, driver updates, and virus remediation as agreed upon by the business and the Service Provider.* Install or re-install authorized software images, personality settings, and approved applications that are not connected to the software distribution environment using media, sources, and procedures supplied by the company.* Perform reloads of core images when no alternative resolutions are suitable. This includes restoring end-user data and settings.* Provide specific support for a set of Manufacturing or Engineering applications or infrastructure as defined in the Site Operating Service Manual.*Required Skills & Qualifications:** 3-6 years of experience supporting PC hardware and software.* Experience providing hands-on support for server and network issues.* Knowledge of mobile data plans, mobile networks, and devices is a plus.* Ability to maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals.* Experience in documenting, maintaining, upgrading, and replacing hardware and software systems.* Capability to support and maintain user account information, including rights, security, and system groups.* Ability to train employees, identify, analyze, and repair product failures, and order and replace parts as needed.* Assist with installations, configurations, upgrades, patches, and other maintenance activities of server equipment as required.* Perform backup, recovery, and security procedures, both planned and during emergencies.* Follow established procedures to detect, diagnose, and accurately report outages of critical site applications.* Assist in diagnosing network hardware and performance problems.* Perform approved installations, configurations, and maintenance of physical network systems.* Conduct network system administration tasks, both planned and during emergencies.* Escalate unresolved problems and issues to a higher level of support.* Ability to manage multiple projects simultaneously.* Experience working in an enterprise environment.* Must be physically able to lift up to 40 lbs., bend, crawl, and lay down to support customer computer systems.* Represent the organization in a professional and businesslike manner while effectively communicating with customers and associates.* Respond to routine technical questions or requests for information.*Preferred Certifications:** A+ Certification (a plus, but not required)* Minimum of 3 years of relevant experience.*Top Skills Required:** Deskside Support* Customer ServiceJob Type: ContractContract length: 12 monthsPay: 7,644.20₪ - 10,701.88₪ per month