Deskside Support Technician

*Deskside Support Technician*

Work Schedule:
* Monday to Friday, 8:00 AM 5:00 PM local time.
* Deskside support role focused on hardware repair, troubleshooting hardware and software images, and IMAC tasks.
* No on-call requirements.

*Job Scope: *

The Deskside Support Technician will provide support for desktop operating systems, connectivity issues, remote communications problems, and hardware/software issues at the End User level. Support will include but is not limited to the following activities:

* Provide support for desktop configurations, software installations and removals, de-installations, driver updates, and virus remediation as agreed upon by the business and the Service Provider.
* Install or re-install authorized software images, personality settings, and approved applications that are not connected to the software distribution environment using media, sources, and procedures supplied by the company.
* Perform reloads of core images when no alternative resolutions are suitable. This includes restoring end-user data and settings.
* Provide specific support for a set of Manufacturing or Engineering applications or infrastructure as defined in the Site Operating Service Manual.

*Required Skills & Qualifications:*
* 3-6 years of experience supporting PC hardware and software.
* Experience providing hands-on support for server and network issues.
* Knowledge of mobile data plans, mobile networks, and devices is a plus.
* Ability to maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals.
* Experience in documenting, maintaining, upgrading, and replacing hardware and software systems.
* Capability to support and maintain user account information, including rights, security, and system groups.
* Ability to train employees, identify, analyze, and repair product failures, and order and replace parts as needed.
* Assist with installations, configurations, upgrades, patches, and other maintenance activities of server equipment as required.
* Perform backup, recovery, and security procedures, both planned and during emergencies.
* Follow established procedures to detect, diagnose, and accurately report outages of critical site applications.
* Assist in diagnosing network hardware and performance problems.
* Perform approved installations, configurations, and maintenance of physical network systems.
* Conduct network system administration tasks, both planned and during emergencies.
* Escalate unresolved problems and issues to a higher level of support.
* Ability to manage multiple projects simultaneously.
* Experience working in an enterprise environment.
* Must be physically able to lift up to 40 lbs., bend, crawl, and lay down to support customer computer systems.
* Represent the organization in a professional and businesslike manner while effectively communicating with customers and associates.
* Respond to routine technical questions or requests for information.

*Preferred Certifications:*
* A+ Certification (a plus, but not required)
* Minimum of 3 years of relevant experience.

*Top Skills Required:*
* Deskside Support
* Customer Service

Job Type: Contract
Contract length: 12 months

Pay: 7,644.20₪ - 10,701.88₪ per month