Customer Services & Safety Agent - Spanish & English Speaker

*About the Role*

We are looking for *Spanish-speaking *Customer Services & Safety Agent for a *challenging and meaningful role at the company's control and command center* in Tel Aviv or Spain. In this role, you will be required to supervise, coordinate, and assist our users who use the platform (app).

This position requires a deep understanding of the platform and the variety of services that will be provided to you during a unique two-week paid training period. The job is a *24/7 shift-based (including nights and weekends)* and is suitable for full-time/part-time employment.

*Responsibilities:*
* Monitor and assist users via the security platform (app). Responses can be provided via video, phone, chat, or email.
* Respond to various security situations and coordinate appropriate responses
* Provide a meaningful user experience and ensure the safety of the company’s clients by listening to their needs in any situation they are in.
* Exercise judgment and professionalism in responding to inquiries and choosing the best solution.
* Record, process, and report information both verbally and in writing in real time and/or after the completion of the service.
* Work in a shift-based environment, including nights and weekends

*This role may be hybrid with the potential for remote work*. If/when working from home, you will need the following:

A. Wired internet connection with a minimum download speed of 100 Mbps.

B. Well-lit, dedicated, and quiet area where you can work without interruptions or distractions.

C. Workspace large enough to accommodate one monitor and a laptop.

*Requirements:*
* *Fluent in Hebrew, Spanish and English (written and spoken)*
* Representative and above all, a passion to help others
* Experience in customer service, security, or another role requiring interaction with customers
* High computer skills
* Effective communication, including the ability to listen and communicate clearly.
* High energy, high attention to details, process oriented, and professional.
* The ability to pick up on auditory cues with varying rates of volume intensity.
* The ability to remain seated for extended periods of time.
* The ability to accurately read and quickly respond to computer-generated data and readouts with variations in color and refresh rate.

*About the Company*

An innovative company on a mission is to *enhance the level of personal security, safety, and peace of mind for everyone*. Operating in the US and globally (including Israel), *the company serves some of the world’s largest companies*. Its advisors include former leaders of the US Secret Service, FBI and heads of major police forces worldwide, among others.

*We all face situations where we feel unsafe but it’s too early to call the police*—like walking alone at night or worrying about children out of sight. By the time it escalates, it’s often too late.

By *merging AI-driven technologies with human security experts-operated control centers*, the company is *redefining personal security*. Users can access 24/7 preventative services through a mobile app, where security experts can quickly identify risks, deter hostile individuals, coordinate with local authorities if needed, and provide guidance when it's needed most.

Job Types: Full-time, Part-time

Pay: 45.00₪ - 55.00₪ per hour

Application Question(s):
* Are you comfortable working in a 24/7 shift rotation, including nights and weekends?

Language:
* Spanish (Required)
* Hebrew (Required)
* English (Required)