Director of Solutions

The Director of Solutions will lead and scale a high-impact Solutions organization responsible for driving revenue, owning complex pre-sale processes, and ensuring successful onboarding and delivery for enterprise customers.

The team owns the customer journey from pre-sale through go-live and continues to support customers with Tier 2 ownership post go-live. This role acts as a strategic bridge between Sales, Product, Engineering, and Customer Success.

Key Responsibilities

Lead, manage, and grow the Solutions team (Solution Engineers)
Define and implement scalable methodologies, playbooks, and onboarding processes
Partner closely with Sales to drive deal success and improve win rates
Own solution quality across pre-sale, onboarding, and Tier 2 support post go-live
Build strong partnerships with Product and Engineering:
Drive feedback loops
Surface product gaps and technical limitations
Influence roadmap and prioritization
Maintain full visibility and transparency for senior leadership:
Track onboarding status across customers
Clearly communicate blockers, risks, and delays per account
Step into complex deals and strategic customers when needed
Build scalable infrastructure (training, hiring, team structure)
Ensure smooth collaboration and handoff with Customer Success

Day-to-Day

Managing and coaching team members
Reviewing active deals and onboarding pipelines
Identifying and removing blockers across customers
Working closely with Sales on strategic opportunities
Syncing with Product and Engineering on gaps and priorities
Reporting status, risks, and progress to senior leadership

Improving processes, frameworks, and best practices

Requirements:

Must Have

8+ years in Solutions / Pre-sale / Implementation roles
3+ years managing technical, customer-facing teams
Strong experience in SaaS (preferably data-heavy or fintech/payments)
Proven experience working closely with Sales, Product, and Engineering
Background as a Solution Engineer or Solution Architect
Experience building processes and scaling teams
Strong business and technical acumen

Nice to Have

Experience in payments / chargebacks / fraud domain
Experience working with enterprise customers
Experience in high-growth / scale-up environments