Service Processes Specialist

We are seeking a highly motivated Service Processes Specialist to join our team. You will be responsible for the development of the service processes that support all the back office service functions including contracts, renewals, customer support, workflow design and implementation and training the service team and relevant stakeholders on these processes.

What you will be doing:

Responsible for service renewals including back-office quotes and contract creation, setting up end-to-end system automation including support of global teams.
Improve operational processes E2E to support business functions, including requirements gathering, designing the service back-office processes, testing, implementation, and training to the users to ensure smooth workflow processes.
Manage the interface with 1800 service providers, and monitor their activities, including KPI measurement and driving for ongoing optimization and continuous improvement
Analyze and provide insights regarding lifecycle strategies and cost per customer
Work closely with other teams (IT, Operations, Applications, etc.) to understand business needs and translate them into improved service processes

What you have:

Bachelor's degree in business administration, finance, statistics, information systems, or a related field – must
2-3 Years experience in data analysis and/or project management or a similar service process role in the industry.
Strong analytical, problem-solving and self-learning skills with the ability to translate business needs into technical solutions
Fluent written and spoken English
Ability to lead a project end-to-end
Can-do attitude
Excellent attention to detail and accuracy in managing and processing data
Strong communication skills and ability to build relationships across departments and teams
Presentation skills

Advantages:

Proficiency in data analysis tools such as Microsoft Excel. Power BI or Qlik
Being introduced by an Insightec employee

Let us introduce ourselves

Insightec is a growing medical technology company transforming patient lives through innovative incisionless surgery. Based on two decades of clinical experience and research and development, the company's Exablate® Neuro platform focuses sound waves, guided by MRI, to provide tremor relief to patients with Essential Tremor and Tremor-dominant Parkinson's Disease.
Research for future applications in the neuroscience space is underway in partnership with leading academic and medical institutions.

We are a global team united by a common vision to transform healthcare by making focused ultrasound a standard of care for patients. Our culture is built on Our Values of integrity, team, quality, innovation and patient care. We challenge and empower our people to be great at what they do and leverage our different ideas, skills, interests and cultural backgrounds to succeed.

After a recent investment round, Insightec is valued at more than $1B, bringing it to unicorn status. We are over 350 strong in Haifa and K. Ono in Israel, Miami, Dallas, Shanghai and Tokyo.

Do the most meaningful work of your career by joining us in our mission to make the impossible possible.

Insightec is an equal opportunity employer and is committed to a safe work environment free from discrimination, where employees are treated with dignity and respect. Insightec does not discriminate against any employee or applicant on the basis of race, color, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics protected by law. We adhere to these principles in all aspects of employment including hiring.