VIP Community & Operations Specialist

Papaya is a global mobile games startup based in TLV, expanding to Warsaw. Papaya has one of the fastest growth rates in the market and millions of players worldwide. Our team is building a unique, innovative tournament platform used by numerous popular games.

We are seeking a highly motivated and organized individual to join our team as a VIP Content & Operations Manager. This role will manage external users’ channel content, oversee data, manage our 2-tier users’ group, document team procedures, and liaise between VIPs and our internal teams.

Requirements:

Proven 2 years experience in community management, content creation, or operations within the gaming/real-money industry - Must.
Experience with social media management platforms and analytics tools.
Detail-oriented with strong organizational and time management skills.
Strong analytical skills with the ability to interpret data and generate actionable insights.
Excellent communication and interpersonal skills, with the ability to effectively engage with VIP users and internal teams.
Passion for gaming and a deep understanding of gamer culture and preferences.

Responsibilities:

User Journey Management - Develop and execute content strategies, & oversee all external user content across various platforms (including email, Facebook, in-game, and more…).
Data Handling - Export relevant data inaccessible to standard users and provide insights to Account Managers.
Management of the 2-tier Group - Day-to-day management of the Facebook group for VIP users - Foster a positive and engaging community environment within the group.
Team's Documentation - Document team procedures, best practices, and tips. Ensure that all documentation is up-to-date and easily accessible to team members.
Team's Representative - Act as a representative for the VIP team in the company’s task meetings. Communicate VIP users' updates, feedback, and insights to internal teams to improve gaming experiences.