IT Support Engineer - Software Applications

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The Information Technology (IT) group at KLA is involved in every aspect of the global business. IT’s mission is to enable business growth and productivity by connecting people, process, and technology. It focuses not only on enhancing the technology that enables our business to thrive but also on how employees use and are empowered by technology. This integrated approach to customer service, creativity and technological excellence enables employee productivity, business analytics, and process excellence.

Job Description/Preferred Qualifications

Looking for a motivated  System Administrator - DevOps tools  with unique skills to help us support our software development environment. The individual would be responsible for supporting a battery of software development tools (GitHub Enterprise, Azure DevOps, RTC, JFrog Artifactory/Xray, ... to name a few), deploying product updates, identifying production issues by working close to our users/developers, and implementing integrations that meet our customers' needs. If you have a proven background in DevOps with exposure to Security best practices, we’d love to speak with you.

Objectives of this Role

Building and setting up new development tools and infrastructure
Understanding the needs of customers and conveying this to developers
Working on ways to automate and improve development and release processes
Ensuring that systems are safe and secure against cybersecurity threats
Identifying technical problems and developing software updates and ‘fixes’
Working with software developers and software engineers to ensure that development follows established processes and works as intended
Planning out projects and being involved in project management decisions

Daily and Monthly Responsibilities

Deploy updates and fixes
Provide Level 3 technical support
Build tools to reduce occurrences of errors and improve customer experience
Perform root cause analysis for production errors
Investigate and resolve technical issues
Develop scripts to automate visualization
Design procedures for system troubleshooting and maintenance

Skills and Qualifications

Experienced DevOps IT Support Engineer with a strong background in security best practices
Must have long term experience administering and supporting tools such as RTC/EWM (Rational Team Concert/Engineering Workflow Management), GitHub Enterprise, Azure DevOps, JFrog Artifactory/Xray and or Jira for a wide distributed user base.
Experience with Kubernetes& Docker is highly desirable for this position
Background with migration from one source control tool to another
Development experience with scripting and coding is essential for automation and managing relevant APIs, with a preference for Python and/or PowerShell)
Working knowledge of databases and SQL
Highly detailed methodical approach in problem-solving
Team spirit

Preferred Qualifications

Master's Level Degree or work experience of 2 years, bachelor's Level Degree, or work experience of 3 years
Experience with supporting large software engineering organizations
Experience developing engineering applications for a large corporation

Minimum Qualifications

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We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

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