Retail Account Associate

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Background

Wolt is a Finnish technology company and until recently, we've been best known for our food delivery platform. On our mobile app or website, customers can order their favorite meals from our restaurant partners, and either pick their food up or have it delivered by our courier partners.

However, food delivery was just the start. We don't want to just satisfy our customers' hunger, but to deliver a wide variety of products and expand our platform to some cool retail shops, supermarkets, flowers, toys and other exciting products, all referred to as Retail.

What you'll be doing

As a Retail Associate you will be providing the tools and support for our partners to make sure they thrive on our platform while improving operational aspects. With this in mind, you need to be super passionate about account management, but also able to adapt and change your tone and approach depending on the type of partner you're working with.

The Retail Associate (ReA) main focus is to assist our retail partners maximize their opportunity for success, while taking an active role in onboarding new partners, implementing the Wolt app & Service and offering general day-to-day support to our partners.

The Retail Development Associate role is 100% position.

What you'll be doing

Act as the main point of contact for our retail partners.

Proactively supporting Wolt's retail partners in order to improve their performance.

Onboarding venues on Wolt's platform, includes contracts, photography, price list, translation and iPad training.

Ensuring retail partner price lists on the platform is up to date and fully available.

Handling retail support tickets to insure the optimal user experience.

Assisting in marketing campaigns for retail partners.

Assisting retail business managers in any additional tasks related to working with restaurant partners.

Qualifications

Experience from within the Retail industry is a plus
Data oriented and proficient in Excel
Technical ability and logical thinking with an aesthetic sense
Excellent interpersonal skills with the ability to adapt the tone to suit the audience
Structured, detailed and service-oriented
Self-starter with a passion for establishing a new vertical within the company.
Fluent in Hebrew and English
Bachelor's degree in Business Administration, Economics, Industrial Engineering,or other related field.

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.