Technical Support Engineer

Ribbon is looking for a Technical Support Engineer to join our Technical Support department.
Responsibilities
Being an integral part of the global Tier 3 team - leading in your area of expertise, training others in the team, gaining knowledge in other areas
Troubleshooting complicated SW/HW/Network issues escalated from T2 to find the root cause and to provide suggested workarounds and permanent solutions
Designing and validating cross platform solutions
Working closely with R&D to analyze complicated network issues
Simulate in lab scenarios coming from the field based on customer configurations with required equipment – routers/switches/test equipment
Provide on-site troubleshooting when required
Maintain a strong Interface and become a product knowledge center with various company departments - Product Line Management, R&D, technical pre-sale and other departments to address customer’s issues in the most effective manner
Requirements
B.Sc. in Electrical Engineering/Computer Science
2+ years' experience in providing technical support – preferred in the Telecom industry
In-depth understanding of L3 and L2 protocols (Ethernet, MPLS, OSPF, IS-IS, BGP
Hands on experience with configuring IP/network equipment such as routers and switches
Data test equipment operating– Using Traffic generator and Sniffer, understand the configuration and analyze the results
Fluent English
High service awareness and experience in working with customers and inter-company relations between all departments
Willingness to travel abroad (10-20%)
CCNA/JNCIA or any other Cisco/Juniper certification - Advantage

Please Note:

'All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability, or other characteristic protected by applicable law.'