Technical Support Representative

morning is looking for a Technical Support Representative to join us!

The *Technical Operations Team* acts as a bridge between Customer Support and R&D.

We investigate and analyze issues, escalate bugs to development when needed, and support engineering in reproducing and resolving them.

The team also manages our *HubSpot platform* and maintains our *public API documentation*.

We're looking for a hands-on, curious and resourceful technical support professional to join us!

*What you'll do:*
* Investigate complex tickets and edge cases
* Communicate with users and developers working with our API
* Collaborate with support, dev, and product teams
* Report bugs and help dev teams reproduce them
* Manage HubSpot database and monitor syncs
* Maintain and own the public API documentation
* Run scripts for HubSpot integrations
* Use Databricks and logs to identify and diagnose issues quickly

*Requirements*
* 2+ years in a technical support role for a SaaS product
* Experience in scripting
* Experience with SQL
* Excellent written communication with users
* Strong teamwork and self-learning skills
* Very strong communication skills, fluent in English (both written and verbal)

*Advantages*
* Experience with Swagger and API documentation
* Experience with HubSpot

Job Type: Full-time

Experience:
* technical support: 2 years (Preferred)