Technical Support Representative

morning is looking for a Technical Support Representative to join us!The *Technical Operations Team* acts as a bridge between Customer Support and R&D.We investigate and analyze issues, escalate bugs to development when needed, and support engineering in reproducing and resolving them.The team also manages our *HubSpot platform* and maintains our *public API documentation*.We're looking for a hands-on, curious and resourceful technical support professional to join us!*What you'll do:** Investigate complex tickets and edge cases* Communicate with users and developers working with our API* Collaborate with support, dev, and product teams* Report bugs and help dev teams reproduce them* Manage HubSpot database and monitor syncs* Maintain and own the public API documentation* Run scripts for HubSpot integrations* Use Databricks and logs to identify and diagnose issues quickly*Requirements** 2+ years in a technical support role for a SaaS product* Experience in scripting* Experience with SQL* Excellent written communication with users* Strong teamwork and self-learning skills* Very strong communication skills, fluent in English (both written and verbal)*Advantages** Experience with Swagger and API documentation* Experience with HubSpotJob Type: Full-timeExperience:* technical support: 2 years (Preferred)