Professional Services Engineer

D-Fend Solutions values its employees as our greatest asset. Our professionals and subject matter experts, including personnel from elite military intelligence technology units, provide the best possible solutions to our leading customers around the world. We are proud of our impressive presence across different environments and industries, as well as the results we have helped our customers achieve in contending with their counter-drone challenges.

In addition to professional expertise, D-Fend Solutions seeks candidates who will thrive in a fast-moving, innovative and collaborative culture. It helps if you enjoy having fun – our “D-Fenders” are a light-hearted bunch who have stashed rubber ducks all around our headquarters.

Are you interested in working with the world’s leading cyber-takeover counter-drone technology provider?

Join D-Fend Solutions in helping to make the world a safer place by addressing emerging challenges in the dynamic and exciting counter-drone arena!

The position is a combined role of technical support engineer.
It requires high technical and personal skills enabling the employee to validate our product from the point of view of the customer and representing the customer in front of the company's various divisions.
The chosen employee will take an important role acting as a customer gatekeeper, validating the company outcomes, and becoming the customer technical trustee consultant.
Scope:
Act as post sale technical POC.
Responsible for on-site installation of software and hardware.
Communicating progress of activities with Project Manager and customer
Advise customers regarding the product's proper use and address specific user issues.
Troubleshooting both HW and SW related issues.
Act as service engineer to address tech cases via phone, web-based tools and email.
Responsible for project technical SOW document
Providing proper customer training.

Required skills & experience:
Mandatory, very good level of English Speak, read, and write.
Testing, validation, and documentation capabilities
Comprehensiveness
Proven managing/working experience in technical customer support organizations.
Innovative thinker who is positive, proactive, and readily embraces change.
Ability to work independently and as part of a team.
Ability to prioritize workload to ensure successful completion of projects.
Ability to be on-call nights and weekends.
Ability to travel.

Required Knowledge:
Understanding of multidisciplinary systems (SW & HW).
Networking & Telecommunications
Familiarity with protocols - HTTP/HTTPS, SSH, ICMP, TCP/UDP
Familiarity with Linux CLI OS
Familiarity of RF systems.