Senior Incident Response Engineer

Interested in security and incident response? Then come join the Cybersecurity Incident Response Team (CIRT) at Microsoft as a Senior Incident Response Engineer responsible for helping customers investigate security incidents in their environment.With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.As a Senior Incident Response engineer, you will be an elite member of a customer facing security support team leading incident response investigations for Microsoft’s enterprise customers. You have experience in analysing, triaging, scoping, containing, providing guidance for remediation, and determining the root cause of security incidents. You are familiar with collecting and analysing security incident related data to identify indicators of attack and compromise.In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Incident Response Engineer you will own, troubleshoot and solve highly complex customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.This role is flexible in that you can work up to 100% from home.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.ResponsibilitiesResponsibilities:Scope customer security incidentsUnderstand and identify indicators of attack and indicators of compromiseAnalyse incident data from threat analytics toolsCollaborate with the Security and Threat Intelligence teams by providing indicators of compromise and samples of malware from the customer’s environmentCoordinate a response to the security incident with other Microsoft security and consulting teams.Develop, document, and implement runbooks, capabilities, and techniques for Incident ResponsePerform security triage and analysis on endpoint, server and network infrastructure.Perform activities necessary for immediate containment and short-term resolution of incidents.Maintain current knowledge and understanding of the threat landscape, emerging security threats, and vulnerabilitiesInvestigate root cause of complex security incidentsMaintain a high level of confidentialityParticipate in the on-call rotation as requiredQualificationsRequired/Minimum Qualifications (RQs/MQs)Minimum 2+ years Security Incident Response experience with recent operational security experience (SOC, Malware Analysis, IDS/IPS Analysis, threat analytics, windows server, and endpoint security, etc.)Minimum 2+ years Cloud investigations experience with Entra ID, Microsoft 365 and Microsoft Defender solutionsMinimum 2+ years customer facing experience - Customer Support experience preferredExperience supporting large and complex geographically distributed enterprise environments with 1000+ usersMinimum 1+ years of experience in Network Security Administration, and/or Systems Administration with experience in Windows Server, Windows Client, and Active Directory AdministrationBachelor's degree in Computer Science, Information Technology (IT), or related field AND 5+ years of technical support, technical consulting experience, or information technology experienceExcellent written and spoken English language skillsAdditional or Preferred Qualifications (PQs)Experience in Entra ID and Microsoft 365 management and troubleshootingExperience with any Microsoft Defender solutionsExperience in Azure Identity management and troubleshootingKusto Query Language knowledgeCloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deploymentsAutomation (PowerShell and/or Python, Java, or a similar language, can be a beginner to intermediate level).Preferred IT Industry certifications (Microsoft Certifications On-Prem or Cloud, SANS GCIH, CISSP, CEH, Amazon AWS, etc.)Preferred Bachelor’s degree or higher in a technical field, or relevant work experienceExperience in Linux and/or Mac administrationLanguage QualificationHebrew Language: fluent in reading, writing and speakingEnglish Language: fluent in reading, writing and speaking.Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.