Customer Success Manager

Business Area:

Engineering

Seniority Level:

Mid-Senior level

Job Description:

At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises.

Octopai modernizes data management with an automated platform that visualizes complex data flows across environments.

Its AI-based Data Lineage solution ensures easy navigation, high quality, and trust in data assets.

Octopai enables data teams to trace assets efficiently, comprehend data flows within their organization, and rely confidently on their data sources.

Working with hundreds of global enterprises, Octopai stands at the forefront of data management with our best-in-class Data Lineage Platform and cutting-edge Al-based metadata management workspace.

Octopai’s Customer Success Manager will play a pivotal role in ensuring the satisfaction and growth of our valued customers.

As a Customer Success Manager at Octopai, you will work with large global enterprises to solve their big data problems and optimize data architecture. Your role will involve driving the adoption of new, innovative methodologies, with a focus on ensuring satisfaction, fostering engagement, and strategically managing retention, churn, and upsell opportunities.

As a Customer Success Manager you will...

Manage Octopai’s post-sale engagement from onboarding and integration through value demonstration to successful retention and expansion.

Establish trusted advisor relationships with stakeholders on the customer side at various levels (including C-level), to ensure constant delivery of value

Drive customer retention and expansion through proactive upselling, cross-selling, and renewals.

Advocate for customers internally, influencing product development and enhancing satisfaction.

We are excited if you have...

3+ years customer success experience in a SaaS or software company

Proven track record of establishing strong customer relationships with enterprise customers

Tech savvy – ability to have technical conversations with customers – a must.

Project management skills - proven ability to manage multiple projects simultaneously

Strong verbal and written communication skills, including experience with C-level executives.

Ability to convey technical information clearly and concisely in presentations.

Strong problem-solving skills and the ability to analyze client needs and recommend suitable solutions.

Self-motivated, adaptable, and able to thrive in a dynamic and fast-paced environment.

Willingness to work US hours twice a week and travel occasionally to client meetings and industry events.

English proficiency a must, other languages a benefit

You may also have....

Additional European Languages.

Experience with Data Systems, such as ETL, Databases, Analytical tools, or Reporting tools

What you can expect from us:

Generous PTO Policy

Support work life balance with Unplugged Days

Flexible WFH Policy

Mental & Physical Wellness programs

Phone and Internet Reimbursement program

Access to Continued Career Development

Comprehensive Benefits and Competitive Packages

Paid Volunteer Time

Employee Resource Groups

Cloudera is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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