Director of Customer Value & Insights

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The position:

At Trigo, we’re building the in-store operating system of the future—powered by AI and real-world data. With dozens of autonomous store and Loss Prevention deployments (and hundreds more coming), we are generating a massive volume of operational data. Now it’s time to turn that data into strategic value—for our team and our customers.

As the Director of Customer Value & Insights, you’ll lead a new function at the intersection of data, business value, and customer success. Your mission: help our internal teams and clients unlock business impact from Trigo’s technology by crafting data-driven insights, performance narratives, and operational recommendations that deliver measurable results.

This is not an internal analytics role—it’s a high-exposure, insight-generating position that partners directly with Expansion Managers and customers. You’ll dive deep into operational data, structure complex problems, and guide strategic conversations with top-tier global retailers.



A day in the life:

Partner with our team and our customers to identify key business questions and structure data-driven approaches
Work with Analytics Engineers to define and extract the right metrics, trends, and performance drivers
Lead investigations into store-level or deployment-wide issues using operational data and insights
Help customers quantify ROI, uncover hidden value, and define KPIs that demonstrate business impact
Translate operational complexity into compelling insight materials for customer-facing discussions
Serve as a Tier-2/3 thought partner for Expansion Managers tackling hard, ambiguous operational problems
Contribute to the development of Trigo’s customer-facing insight tools and reporting frameworks
Build a customer value function from zero—with direct influence on growth and retention
Shape how we deliver strategic insights across dozens of retail deployments
Work directly with a high-caliber team and cutting-edge real-world AI
Be part of the team making Trigo’s operational excellence visible and valuable to every customer

You bring to the table:

3–6 years of experience at McKinsey, BCG, Bain, or similar strategy/ops leadership roles
Exceptional structured problem-solving and storytelling abilities
Strong comfort working hands-on with data (SQL, Excel, BI tools) to extract insights
Business-savvy with the ability to understand customer priorities and speak their language
Entrepreneurial spirit—you’re excited to build this capability from scratch
Comfortable working cross-functionally with tech, ops, and customer-facing teams

Nice to have:

Technical fluency in Python or advanced analytics tools
Experience in retail, supply chain, operations, or computer vision-driven products
Top-tier MBA or equivalent professional background