IT Help Desk Team Leader

As the IT Help Desk Team Leader, you’ll lead a dynamic team of IT professionals responsible for global IT support, hardware, software, and licensing procurement, and site management across Israel and international locations. You will drive efficiency, enhance user experience, implement automation, and oversee IT support for a global workforce, including managing remote employees.

What You’ll Do

Lead & Coach: Guide and develop a team of IT Help Desk members, fostering a culture of innovation, continuous learning, and customer-first thinking.
Global IT Support: Ensure high-quality IT support for employees worldwide, coordinating with local and remote teams.
Hardware, Software, and Licensing Purchasing: Manage IT procurement processes, ensuring cost-effective purchasing and compliance for all hardware, software, and licensing needs across the organization.
On-Call & Incident Management: Oversee IT support, including on-call shifts, ensuring rapid response and minimal business disruption.
User Enablement: Develop training materials, knowledge bases, and user-friendly IT resources to empower employees.
Site Management: Handle IT operations and infrastructure for company sites in Israel and abroad, ensuring smooth IT functionality.
Process Improvement & Automation: Identify recurring issues and implement automation or self-service solutions to reduce manual intervention.
Collaboration & Strategy: Work closely with IT, security, and business teams to align support strategies with company objectives.
Metrics & Reporting: Track key performance indicators (KPIs) and use data-driven insights to enhance service delivery.
Technology Advocate: Stay ahead of emerging IT trends and tools, ensuring the team adopts modern solutions that drive efficiency.

Requirements:

2+ years of experience managing an IT support/help desk team.
3+ years of experience in advanced technical support of Windows and Office 365.
Experience managing MacOS environments- an advantage
Basic knowledge of scripting and ability to prove it
Hands-on experience with ITSM tools, ticketing systems, and automation platforms.
Strong problem-solving skills with a focus on efficiency and process improvement.
Exceptional communication skills—able to explain tech in a way that makes sense to everyone.
A service-oriented mindset—going beyond issue resolution to ensure long-term improvements.
Up-to-date with IT trends, tools, and best practices.
Ability to balance hands-on support with strategic planning and innovation.
Experience in global IT support, including remote employee management across multiple time zones.
English – High level – You can express yourself verbally by speaking and writing (a must).

About Webbing:

Webbing is a global connectivity provider offering services in the Internet of Things (IoT) and Enterprise Mobility space.

As an innovative mobile carrier, Webbing provides an unmatchable enterprise grade solution for Fortune 500 & IoT/M2M companies, as well as an embedded solution for various manufacturers across the globe, to ensure a secured and continuous internet connection for all devices, no matter where they are in the world.

What we offer:

Why you will love this job:

You will be working in a dynamic, diverse environment
Working with multiple stakeholders of different roles and domains
Working with a team of highly collaborative software engineers and QA engineers
Hybrid work
Work life balance
Parking
Food allowance
Cellular plan
Unlimited data plan for traveling
Discount memberships
Growth opportunities
Professional development budget
Global company- working and collaborating with amazing people around the world
Fun working environment & company activities
And of course, air hockey and ping-pong tournaments!