IT Desktop Support

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

About the Role

We are looking for a reliable and experienced On-Demand IT Support Technician to join our dispatch network in Tel Aviv. This is a ticket-based, dispatch-driven role supporting onsite technical needs at a customer-facing engagement center and related locations.

As an on-call technician, you will be assigned service tickets as they arise, and be responsible for onsite resolution of IT infrastructure, AV systems, and end-user support issues. This role requires flexibility, strong technical knowledge, excellent troubleshooting skills, and a customer-oriented mindset.

Key Responsibilities
Respond to ticket-based service requests and attend dispatches as scheduled.
Troubleshoot and resolve issues with:
Network connectivity (LAN/WAN/Wi-Fi)
Windows operating systems and hardware
Conference room equipment (AV systems, displays, microphones, etc.)
Office 365, Teams, Surface devices, and related tools
Set up or decommission hardware (rack and stack, cabling, device setup).
Support presentation/demo room setups for client meetings.
Assist with resetting and reconfiguring IT or AV equipment as needed.
Coordinate with remote support teams or escalate as necessary.
Maintain accurate logs and ticket updates upon job completion.
Requirements
3+ years of hands-on experience in IT support or desktop support roles.
Proficient in:
Windows OS and general PC troubleshooting
Office 365, Teams, and conferencing tools
Hardware setup and troubleshooting (laptops, desktops, printers, AV gear)
Familiarity with AV systems such as Logitech, Crestron, or Extron is a plus.
Strong understanding of networking basics (IP, DHCP, DNS, VLANs).
Fluent in English and Hebrew, both verbal and written.
Ability to work independently and respond quickly to dispatches.
Must be based in or around Tel Aviv, with the ability to travel locally.
Preferred Attributes
Professional, punctual, and dependable.
Strong communication and documentation skills.
Problem-solving mindset with a focus on customer satisfaction.
Willingness to be available on-call and accept flexible ticket scheduling.
Work Type & Hours

Must be able to respond to urgent tickets or scheduled support within standard business hours (with occasional after-hours support, if needed).

On-Demand / As-Needed Dispatches

Work is assigned based on ticket volume and availability.

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to [email protected]