Customer Care Associate

Payoneer's mission is to enable businesses of all sizes from anywhere in the world to access the rising, global economy by enabling them to transact globally as easily as they do locally. Life at Payoneer is a global community, where you'll work with colleagues all over the world, serving small- and medium-sized business customers and partners in over 190 markets.

We're looking for a passionate, dedicated, patient, multitasking, tech-savvy, positive, emphatic, and professional customer care associate to join our beautiful family and help us to provide service to our millions of customers around the globe!

What you'll be spending time on:

Effectively handle customer inquiries in different channels including phone, emails, chats, and more
Provide professional service to our customers. Take ownership of customer queries and find creative solutions
Ability to multitask between a few systems such as Payoneer CRM and more.
Maintain a high level of knowledge of Payoneer products, services, and procedures
Commitment to meet department requirements like Service Level Agreements, performance metrics, etc
Communicate effectively with other departments to maintain customer satisfaction
Educate our Customers about Payoneer products. Simplify and recommend services to meet customer's needs.
Working model -

8-hour shift/5 times a week, Sun – Fri

Between 2 - 4 evening shifts per week (according to the language/service)

Availability to work: Training course starting on June 3, 2025 - Details below

For this role you are also:

Service-oriented, passionate about providing delightful service to our customers
Positive communication and attitude
Multi-tasker, fast typing skills
Self & Quick learner
Flexibility and availability to embrace change
Excellent computer skills
Strong teammate
Detail oriented

Have you done this kind of stuff?

Native or excellent command of written and spoken English* - Must
Secondary language - an advantage
Previous customer service experience – advantage
Experience in working in a goal-oriented environment

CC Specialists Training Course

Please note: All selected candidates will participate in a comprehensive, paid CC training program designed to set you up for success in this role.

Start Date: June 3, 2025 (tentative and may be subject to change)
Duration: 4 weeks (Sunday to Thursday, full-time)
Format: In-person, on-site
Language: Conducted entirely in English
Attendance for the entire duration of the course is mandatory.

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