Customer Service Coordinator PSP

Medison is a global pharma company on a mission to help patients worldwide get faster access to lifesaving, innovative, breakthrough therapies. We operate in 4 continents and over 24 countries and are growing fast. If you want to be part of our mission and help save patients by getting them the latest treatments, join us!

We seek a Customer Service Coordinator to support customers from when they receive the order until they receive the products. Processing orders from customers received via email, fax, and automatic interfaces. Answering phone calls and providing estimated schedules for delivery of the products.

Requirements:

1-3 years of Customer Service work experience
Excellent communication skills in Hebrew
Computer Skills- proficient in MS Office (Excel, PowerPoint, Word, and Outlook)
Ability to work under pressure, prioritization, and task management
High service orientation.
Order, accuracy, and attention to detail.
Ability to maintain confidentiality.

Responsibilities:

Receiving inquiries via the application or through direct calls from patients
Referring patients to various services
Establishing patients in the SF system
Guiding patients until they enter the service or receive approvals for various products
Issuing reminders to patients for their upcoming treatment
Providing telephone support to patients
Opening Side Effects reports
Handling quality complaints
Sending kits to patients for relevant products
Linking patients with relevant siblings