Technical Enablement Lead

XM Cyber is a cyber security company which continuously and safely helps the world’s most secure organizations understand how adversaries can compromise critical business assets by simulating all known attack techniques, and providing the insights to determine the right options to prioritize and mitigate the risks.

We are seeking a highly motivated Technical Enablement Lead that will be leading the technical training function, planning and delivering high-quality training programs for our customers, partners, and internal technical field teams. The ideal candidate will have exceptional communication and presentation skills, a strong technical cyber background, and the ability to manage a team in creating and executing engaging and effective training content.

Responsibilities

Oversee the technical training team and collaborate with team members to assess training needs and develop comprehensive training plans and curricula
Create and maintain training materials, including presentations, manuals, job aids, e-learnings
Manage the external LMS for customers and partners
Create technical workshops for internal and external stakeholders
Deliver engaging and interactive training sessions, both on site and virtually to customers, to ensure effective knowledge transfer
Manage a team of instructional designer, providing guidance, mentorship, and performance management
Collaborate with subject matter experts to stay up-to-date on product features, functionality, and industry trends
Continuously evaluate and improve training programs based on participant feedback and performance metrics
Develop and maintain the onboarding and training of new hires within the customer experience department
Serve as a subject matter expert and resource for the Technical Enablement team and the broader organization
Ensure the technical enablement team meets established goals and KPIs

Requirements:

5+ years of experience in a technical training or instructional design role, with at least 2 years in a leadership or management position
Exceptional written and verbal communication skills, with the ability to communicate complex technical concepts in a clear and concise manner
Proven track record of developing and delivering effective training programs for diverse audiences
Strong problem-solving and analytical skills, with the ability to identify training needs and design solutions
Proficient in the use of training delivery tools and technologies, such as video conferencing, presentation software, and learning management systems
Ability to lead and manage a team, including the ability to mentor, motivate, and provide performance feedback
Passion for learning and a commitment to continuous improvement
Willing to travel internationally to customers site, approximately 20% of the time
Bachelor's degree in a technical or educational field or equivalent experience

Preferred Skills:

Industry-recognized technical certifications or qualifications
Experience in the cybersecurity industry
Familiarity with agile methodologies and project management principles
Fluency in multiple languages, especially in languages relevant to the company's global operations