Customer Support Representative - Thai speaker

Job Description:

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Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products and services on the planet. You can now join a winning, innovation-driven team that is important in promoting financial inclusion and equal opportunities for all.

The team in Israel pushes forward and aims for the stars. We hire top talents and invest in promoting their career by providing opportunities, challenges, and a great work environment that places an important emphasis on work-life balance.

About The Role

We are looking for a customer support representative who is a highly motivated, talented team member to join our growing team.

If you are a people person, enjoy assisting others, and looking for an opportunity to grow, your place is with us!

You will

Working Sunday - Thursday 08:00-17:00, 5 days a week

Hybrid work environment - both home and office

Interact with customers & provide exceptional customer service experience

Multitask between different communication channels – Calls, Chats & Emails

Provide answers by identifying problems, researching, and guiding the customer through the correct steps

Coordinate with management team members to resolve escalated clients and/or customer issues

Improve customer experience, encourage organic growth & creating engagement

Promote the Remitly Cultural Values through both behavior and attitude, including being an advocate for team members

You have

Excellent written and verbal communication skills in Hindi & English – Mandatory

Hebrew speaker – Advantage

Experience in customer support

Excellent communication between both customers & within company departments

Experience in the Payments and Banking industry – Advantage

Ability to work independently and under pressure

Proven ability to work in fast-paced dynamic environments & to multi-task

Proficient in all MS Office products

Service-oriented person

#ILhybrid

Equal employment opportunity has been, and will continue to be, a fundamental principle at Remitly. We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

#Remitly-Israel

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Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.