NOC Student

Founded in 2002, AU10TIX is the global leader in AI driven identity verification and management, protecting the world’s largest brands against advanced fraud. The company’s future-proof product portfolio helps businesses provide frictionless customer onboarding and verification in 4-8 seconds while staying ahead of emerging threats and evolving regulatory requirements.

The NOC (Network Operation Center) top priority is to make sure everything is function properly. The members will carry out all the monitoring operations, from data center infrastructure, servers, networks, services, and logs.

They will support our worldwide customers (B2B), provide an initial technical response and work with many interfaces within the company. We are looking for a student in their 2nd year graduate to join our team.

We expect you to:

Find, alert, troubleshot and resolve problems independently and understand the correct escalation procedures.
Respond in a timely manner (within documented SLA) to support customer issues and inquiries.
Provide reliable technical assistance to our customers.
Develop a broad understanding of customer needs.

Requirements:

2nd year graduate student in one of the following areas of expertise: Computer Science, Software Engineering, Information Systems Engineering.
Availability to work 4 shits per week (including day/noon/night and weekend shifts).
Fluent English with strong verbal (phone) and written (e-mail) communication skills – MUST.
Excellent customer service skills – MUST.
Experience in NOC / technical support - Advantage.
High quality individuals with computer software experience.
Advanced analytical thinking and problem-solving skills.
Quick learner & details oriented.