Operations Director

A telehealth & telemedicine company, challenging inefficient traditional practices, introducing convenience to consumers by helping them to get what they need to their home is seeking a hands-on Operation Manager to drive the company's ambitious expansion plans.

The team uses state-of-the-art technologies to build platforms that serve hundreds of thousands of customers across Europe, improving consumers' wellbeing.

We are seeking an experienced Operations Director to lead and transform the company's operational excellence initiatives. This role combines strategic leadership with hands-on operational management, focusing on customer experience enhancement, AI implementation, and international business development.

Key Responsibilities:

Customer Support Leadership

- Lead and develop the customer support department, ensuring exceptional service delivery

- Design and implement AI-driven solutions to optimize support operations - Establish KPIs and performance metrics for the support team - Drive continuous improvement in customer satisfaction and response times

Strategic Operations Management

- Spearhead the development and execution of operational strategies aligned with company goals

- Drive innovation initiatives across all operational areas

- Manage complex projects from conception to completion

- Oversee inventory planning and optimization

- Lead R&D transition projects and ensure smooth implementation

International Business Development

- Manage and expand partnerships in the Netherlands market - Develop and maintain relationships with key international stakeholders - Ensure compliance with international regulations and standards

Innovation & Technology

- Lead the implementation of AI solutions and automation initiatives - Identify and implement new technologies to improve operational efficiency - Drive digital transformation projects across the organization

Compliance & Quality Management

- Ensure compliance with all relevant healthcare and medical regulations - Develop and maintain quality management systems

- Oversee risk management and mitigation strategies

Required Qualifications

- Bachelor's degree in Business Administration, Operations Management, or related field

- Minimum 5 years of experience in operations or related field and 2 years in management

- Proven track record in customer support management

- Experience with AI implementation and digital transformation projects

- Strong background in project management and strategy execution

- Knowledge of healthcare industry regulations and compliance requirements

- Experience in international business operations

- Excellent analytical and problem-solving skills

- Strong leadership and team management abilities

- Fluent in English; Dutch language skills are a plus

Preferred Qualifications

- Master's degree in relevant field

- Experience in healthcare or medical device industry

- Knowledge of AI and machine learning applications in business

- International business experience, particularly in European markets

- Project Management certification (PMP, Prince2, or equivalent)