Junior IT Support (Temporary position)

About Immunai:

Immunai is an engineering-first platform company aiming to improve therapeutic decision-making throughout the drug discovery and development process. We are mapping the immune system at unprecedented scale and granularity and applying machine learning to this massive clinico-immune database, in order to generate novel insights into disease pathology for our partners - pharma companies and research institutes. We provide a comprehensive, end-to-end solution - from data generation and curation to therapeutics development, that continuously supports and validates the capabilities of our platform.

As drug development is becoming increasingly inefficient, our ultimate goal is to help bring breakthrough medicines to patients as quickly and successfully as possible.

Immunai is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About the role:

We are looking for a hands-on and proactive Junior IT Support professional to join our Ramat Gan office on a temporary basis through December 2025. This role focuses on providing day-to-day technical support to employees, managing access and tools, and ensuring smooth IT operations in coordination with global teams. You will take ownership of support issues locally while working alongside global IT and Operations to uphold company standards and processes.

This is a great opportunity for someone early in their IT career who’s looking to contribute meaningfully to a growing team, gain real-world experience, and develop operational IT skills in a fast-paced environment.

Location: On-Site, IL - Ramat Gan

Employment: Temporary Employment Agreement – Until December 2025

What will you do?

Provide on-site IT support to employees in the Tel Aviv office, including troubleshooting issues related to software, access, and systems.
Ensure timely triage, resolution, or escalation of support tickets and requests.
Support employee onboarding and offboarding processes, including account setup and access provisioning.
Monitor internal support queues and ensure unassigned issues are routed and addressed.
Act as the primary point of contact for local IT support, collaborating with global teams when needed.
Assist in organizing and maintaining local IT processes and documentation related to support activities.

Requirements:

Required qualifications:

1–2 years of experience in IT support or a related operational role.
Solid troubleshooting experience in both macOS and Windows environments.
Strong communication skills in English (spoken and written).
Highly organized and detail-oriented, with a strong sense of ownership.
Ability to work independently and follow through on tasks without close supervision.
Familiarity with internal IT tools (e.g., helpdesk systems, user account management, access control).

Preferred Qualifications:

Familiarity with cloud operations (e.g., basic support in AWS, GCP, or Azure).
Basic scripting or automation experience is a plus.
Willingness to grow into broader IT operations or tooling responsibilities.

Desired personal traits:

You want to make an impact on humankind
You prioritize “We” over “I”
You enjoy getting things done and striving for excellence
You collaborate effectively with people of diverse backgrounds and cultures
You constantly challenge your own assumptions, pushing for continuous improvement
You have a growth mindset
You make decisions that favor the company, not yourself or your team
You are candid, authentic, and transparent

*When you apply for a role at Immunai, we process your personal data (such as CV, contact details, and professional background) to assess your suitability for current and future roles. Your information may be shared internally with relevant employees and stored or processed by trusted service providers, some of whom may be located outside your country of residence. You can read more about how we process data here: https://www.immunai.com/privacy-policy/.