AI Project Coordinator, Customer Support

We’re looking for a hands-on, tech-savvy team member to help manage and improve our AI chatbot and AI agents. You'll maintain the chatbot, enhance autoflows and prompts, monitor performance, and work closely with cross-functional teams to deliver a smooth, optimized experience for both users and agents.

Requirements:

1+ years experience with chatbot tools and AI prompting (Forethought is a plus)
Experience working with APIs to retrieve and store data; otherwise, a strong ability to learn and adapt to working with APIs
Strong analytical and problem-solving skills
Detail-oriented and data-driven
Comfortable in fast-paced, tech-focused environments
Strong organizational and collaboration skills
Proactive, curious, and driven by ownership and improvement
Team player with a collaborative mindset
Familiarity with Zendesk admin features and support ops is a plus

At Fiverr, we’re not about checklists. If you don’t meet 100% of the requirements for this role but still feel passionate about the position and think you have the right skills and qualifications to excel at it, we want to hear from you.

What am I going to do?:

Maintain and manage the AI chatbot instructional conversations
Optimize autoflows and prompts to improve resolution rates and user experience
Manage and monitor AI agent behaviors and logic
Monitor and analyze chatbot performance metrics
Conduct ongoing QA and maintenance
Collaborate with customer-facing and product teams to align AI behavior with business goals
Stay ahead of the curve with the latest in AI, automation, and chatbot best practices
Maintain clear and up-to-date technical documentation

Equal opportunities:

At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.