Oracle Tier 1 Support - Team Leader

•Team Leadership: Lead, mentor, and motivate the Tier 1 support team, ensuring they have the tools, knowledge, and support needed to provide outstanding customer service. •Support Oversight: Monitor and manage day-to-day support activities, including ticket management, issue resolution, and service level adherence. •Escalation Management: Handle complex or high-priority support cases that require escalation, working closely with Tier 2 and Tier 3 support teams to ensure timely and effective resolution. •Process Improvement: Continuously evaluate support processes and procedures, implementing improvements to enhance efficiency, effectiveness, and customer satisfaction. •Training Development: Develop and deliver training programs to ensure team members are well-versed in Oracle Fusion applications and support best practices. •Experience: Minimum of 3 years of experience in technical support or a similar role, with at least 2 years in a leadership or supervisory capacity. •Technical Expertise: Strong knowledge of Oracle Fusion applications and their configurations. Experience with support tools and ticketing systems is a plus. •Leadership Skills: Proven ability to lead and manage a team effectively, with excellent interpersonal and communication skills. •Problem-Solving: Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve complex technical issues. Customer Focus: Demonstrated commitment to providing exceptional customer service and maintaining high levels of customer satisfaction This position is open to all candidates.