Monitoring, Evaluation, Accountability, and Learning (MEAL) Officer Jerusalem (Part time 60%, National Position)

HEKS/EPER has over 1500 permanent employees. The organisation is active at 24 locations in Switzerland and in 35 countries worldwide with 290 programs and projects worth around CHF 144 million. In 2024, HEKS/EPER reached around 16 million people with its work.

HEKS/EPER pursues the vision of a just world where the dignity of everyone is respected, peace reigns, and the natural environment is preserved. The aim is a systemic change at a social, economic and political level. HEKS/EPER is doing its part to improve the living conditions of people in Switzerland and around the world, to promote their rights, raise awareness and mobilise to this end.

Lived diversity - inclusion is important to us:
We welcome applications regardless of gender, nationality, ethnic origin, religion, age or sexual orientation.

The MEAL Officer is responsible for the implementation and coordination of Monitoring, Evaluation, Accountability, and Learning (MEAL) activities across HEKS/EPER projects among the HEKS/EPER portfolio and managing the Feedback, Complaints and Response Mechanism.

The role has a particular focus on data management, partner-level MEAL support, and the effective functioning of the FCRM. The MEAL Officer contributes to ensuring high-quality data collection, accountability to affected populations, and evidence-based programming.

Monitoring, Evaluation, Accountability, and Learning (MEAL) Officer Jerusalem (Part time 60%, National Position)
Your main responsibilities:

Monitoring, Evaluation & Assessments

Coordinate and support the design and implementation of needs assessments, baseline, endline, post-distribution monitoring (PDM), and other monitoring activities, under the guidance of the MEAL Consultant.
Lead or co-lead the preparation of data collection tools, questionnaires, sampling approaches, and fieldwork plans.
Coordinate field-level data collection activities in collaboration with programme teams and implementing partner organizations.
Ensure timely data entry, cleaning, validation, and organization to maintain accuracy, completeness, and consistency.
Conduct regular data quality checks and support corrective actions where gaps are identified.
Support and contribute to data analysis, learning exercises, and evaluation processes, including participation in reflection and learning events.

Data Management & Reporting Support

Ensure the day-to-day functionality and maintenance of MEAL databases, project tracking tools, and online or web-based reporting systems.
Consolidate monitoring and output data for internal updates, dashboards, and external donor reporting in coordination with Program Managers.
Provide MEAL inputs to support internal and external communication materials, factsheets, and reporting products.
Lead desk reviews, evaluations, and internal data analysis to inform proposal development, concept notes, and programmatic decision-making.
Ensure MEAL data is well-documented, accessible, and stored in line with internal data protection and confidentiality standards.

Feedback, Complaints and Response Mechanism (FCRM) Coordination

Ensure the effective day-to-day functioning of the Feedback, Complaints and Response Mechanism (FCRM) across HA and DEVCO projects, in line with approved FCRM policies and procedures.
Maintain clear, accessible, and culturally appropriate communication channels with project participants and affected communities regarding feedback and complaints.
Receive, log, track, and categorize feedback and complaints in a confidential, systematic, and timely manner using existing digital platforms.
Coordinate follow-up with relevant program teams and partner organizations to ensure timely, appropriate, and documented responses.
Escalate sensitive, protection-related, or safeguarding cases in accordance with established procedures and referral pathways.
Provide practical guidance and support to partner organizations on FCRM implementation, documentation, and referral mechanisms, under the supervision of the MEAL Consultant.
Monitor, analyze, and summarize feedback and complaints data to identify trends, recurring issues, and systemic challenges.
Prepare periodic FCRM summaries and analysis for review by the MEAL Consultant and MEAL Officer, highlighting key findings, response status, and recommended actions.

Accountability & Beneficiary Support

Coordinate and support the resolution of MEAL- and accountability-related issues raised by beneficiaries of Cash and Voucher Assistance (CVA) and other HA programs, in close coordination with program teams.
Support awareness-raising activities on feedback mechanisms, rights, and accountability commitments among beneficiaries and partners.
Contribute to strengthening accountability practices through systematic follow-up, documentation, and learning from feedback and complaints.
Support continuous improvement of accountability approaches by integrating lessons learned into program implementation.
To be successful you bring:

Education

Bachelor’s degree in social sciences, statistics, development studies, or related fields.

Experience

6–7 years of relevant professional experience in NGOs, preferably in MEAL, monitoring, accountability, data management, or project support roles within humanitarian and/or development contexts.
Demonstrated experience in coordinating and supporting data collection methods, including surveys, needs assessments, baseline and endline studies, and routine monitoring processes.
Practical experience working with accountability mechanisms and beneficiary feedback systems; familiarity with FCRM approaches is a strong asset.
Previous experience in emergency response or humanitarian settings is considered an advantage.
Experience working with local partner organizations and field teams is an asset.

Skills & Competencies

Strong attention to detail and demonstrate commitment to data quality and accuracy.
Ability to manage, clean, and support analysis of data, using Excel or similar tools.
Strong organizational and follow-up skills, with the ability to prioritize tasks and manage time efficiently.
Excellent IT and computer skills, particularly Microsoft Office.
Preferred - basic or more advanced data management to support and create digital monitoring and accountability tools.
Ability to handle sensitive information with discretion and professionalism.
Strong analytical, communication, and interpersonal skills, with the ability to collaborate effectively with multiple stakeholders.
Strong teamwork skills and willingness to learn and work within a structured MEAL system.

Languages

Arabic: fluent
English: fluent,
Hebrew: an asset.
What you can expect from us:
An interesting and challenging position in a dynamic international environment
Duty Station: Jerusalem (with field travel as required)
Contract Type: National staff
A competitive salary package
Start date:01.02.2026
Would you like to join the HEKS/EPER team? We are looking forward to your complete application in English (CV, Cover letter and certificates) exclusively via our online portal.

Interviews will be held on a rolling basis. HEKS/EPER reserves the right to select a candidate prior to the deadline.