IT Manager

We offer the industry's only platform that fuses customer identity and anti-fraud solutions – customer identity management, identity verification, and fraud prevention.

We sell to industries with large, consumer-facing businesses such as: banking, financial services, insurance, fintech, gaming, ecommerce/retail, telco / media, utilities, etc.

About the Opportunity:
We are seeking an experienced and forward-thinking IT Manager to lead our IT department. In this role, you will be responsible for overseeing the company's IT operations, including security, automation, AI-driven initiatives, and end-user support. You will manage a team of IT professionals, including members located in both Israel and the US, ensuring seamless collaboration and high-quality IT service delivery worldwide.This position is based in our Tel Aviv, Israel office.

What you'll do:
Lead and mentor a team of 6 IT professionals, fostering a culture of collaboration, accountability, and continuous improvement.
Manage and support a distributed team, including US-based members, ensuring effective communication and alignment across time zones.
Oversee IT security operations, including endpoint protection, SASE solutions, and compliance with cybersecurity best practices.
Drive IT automation and AI initiatives to optimize workflows, improve service delivery, and scale IT capabilities.
Implement and manage automation platforms such as Workato and Zapier to enhance system integrations and streamline processes.
Manage IT helpdesk and support functions, ensuring a high level of service for on-site and remote employees across multiple branch offices.
Oversee administration and optimization of core SaaS platforms (Google Workspace, Slack, Jira, Zoom, MDM, Cloud VPN, etc.).
Manage and optimize network infrastructure, including FortiGate firewalls, Wi-Fi, and LAN environments.
Maintain effective IT asset management processes, ensuring accurate tracking, lifecycle management, and availability of hardware/software resources.
Partner with cross-functional teams to assess business needs and implement scalable, secure technology solutions.
Develop IT policies, procedures, and documentation to ensure compliance, business continuity, and operational excellence.
What you'll need:
8+ years of IT experience, with at least 5 years in a managerial or team lead role.
Proven experience leading IT operations in a fast-paced, global environment.
Strong expertise in IT security operations and best practices.
Hands-on experience with IT automation, AI-driven tools, and process optimization.
Experience with automation and integration platforms (Workato, Zapier, or similar).
Proficiency in SaaS systems administration (Google Workspace, MDM solutions, Slack, Jira, Zoom, VPNs, etc.).
Experience managing and troubleshooting network infrastructure (FortiGate firewalls, Wi-Fi, LAN).
Strong IT asset management and vendor management experience.
Excellent leadership, communication, and interpersonal skills, with proven ability to manage remote teams and collaborate across departments.
Security-focused mindset with the ability to balance business agility and risk mitigation.
Fluency in English, both written and verbal, with strong cross-cultural communication skills.

If you're passionate about leveraging technology to drive innovation and efficiency, we'd love to hear from you.

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