Technical Support - Tier 1

Accelerate Your Career in Cybersecurity! Join Pentera and take your career to the next level in cybersecurity. As a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities, just like the world’s best red teams. At Pentera, you will be at the forefront of cybersecurity innovation, working on advanced tools that challenge organizations' defenses and push the limits of security testing. With over 350 team members and 1,300 customers in more than 60 countries, Pentera is a growing company supported by top investors such as Insight Partners, K1, and The Blackstone Group. If you want to grow your skills, make an impact, and be part of an innovative team, Pentera is the place for you. About the Role As a technical support at Pentera you will troubleshoot and solve core technical challenges hand-in-hand with cybersecurity experts, gaining an insider's look into the world of automated penetration testing. Roles & Responsibilities: Handling issues through our ticket lifecycle which includes acknowledging receiving the ticket, triage/troubleshooting, resolving the issue, and communicating to the client. Provide end-user support using Salesforce, make sure to follow Pentera Support procedures and best practices using the right macros, triggers and automation tools and maintain internal and external documentation. Contribute to our growing knowledge base of articles. Act as a liaison person between several internal departments and end-users. When a major issue occurs, act as the point of contact in creating status reports and analysis to high level managers. Requirements: 1-2 years of experience in tech support Strong attention to detail with an analytical approach to troubleshooting Familiarity with Linux environment Excellent communication skills, and the ability to work within a team. Ability to identify recurring issues and technical trends “Get things done” attitude and the ability to multitask. Fluent English (written and verbal) It will be great if you have: Technical writing skills. Experience with Salesforce Experience with information security/cyber systems and Penetration Testing tools We are an equal opportunity employer and we are committed to building a diverse and talented workforce. We do not discriminate on the basis of race, sex, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, medical condition, disability, or any other class or characteristic protected by applicable law. We welcome candidates from all backgrounds to join us!