Customer Support (Technical)

For a Time & Attendance system of *YLM Solutions Ltd. part of the Hilan Group*, we are looking for a *Customer Support (Technical)*.

Work within the Customer Service and Support department for a time and attendance system that interfaces with payroll systems.

* Part of a team working with some of the largest organizations in the economy.
* Handling phone calls and emails, providing professional and technical support (Tier 1-2 and above).
* Expanding work scope, implementing, and integrating new processes with existing clients.
* Taking a significant role in onboarding new clients.
* Providing client training (remote).

Job Requirements (Education, Skills, and Prior Experience)

* Experience working with payroll systems (from attendance to payroll) and/or background in payroll accounting and familiarity with extension orders – a significant advantage.
* Strong interpersonal skills.
* High level of service orientation.
* Technological aptitude.
* Independent work ability and self-motivation.
* Patience.

Additional Information

* Location: Company offices in Yokneam Moshava, Israel
* Working hours: Sunday–Thursday, 08:00–17:00
* Suitable for part-time positions / positions suitable for mothers

סוג המשרה: מלאה

מיקום העבודה: פנים אל פנים