Global Operations and Customer Service manager

A global company in the automotive filed. Setting and driving organizational and product vision, operations strategy and growth plans. After-sales workshop and Field services Customer support Sales administration Logistics and supply chain Production management Processes and quality assurance. Strategic planning and Overseeing of Production infrastructure, resources and activities in China including procurement, logistics, Assembly and quality assurance Design and implement cross-department Procedures , KPIs and quality standards to increase efficiency and product quality and to reduce product cost. Management of the corporate knowledgebase for Customer support, field services, operations and Product management activities and processes. Evaluate departments and solutions’ performance by analyzing and interpreting data and metrics Establish and manage relationships with partners and strategic vendor / subcontractors. Manage and communicate the entire product lifecycle and roadmap, from strategic planning to day-to-day achievements. Oversees R&D’s alignment with projects schedule, product compliance and development priorities according to roadmap and product lifecycle processes. Manage the backlog analysis and prioritization of requests for new product functionality from customers, prospects, partners, sales, etc. Identify, analyze and establish partnerships for products innovation and/or integrated solutions Customer Service Management and Customer Support skills Strong analytical skills. Logistics and supply chain skills. Ability to manage and prioritize multiple tasks Experience in customer satisfaction management Experience in the entire product lifecycle and roadmap, from strategic planning to day-to-day achievements. Experience in a multidisciplinary and global company - a must Bachelor's degree in Industrial Engineering and Management, or related field The position is located in Tel Aviv District, Israel.