Technical Support Engineer

GreenRoad is seeking a dynamic and passionate Technical Support Engineer with a passion for problem-solving and customer satisfaction. As a Technical Support Engineer, you will play a crucial role in providing exceptional technical support to our global customer base, mainly through tickets and emails. Your analytical skills and solution-driven mindset will be key in addressing customer issues and ensuring their success with our products.

Join our amazing team and help us deliver top-notch technical support to our customers around the globe. Your expertise will make a significant impact on our customer’s experience and success.

Responsibilities:
Respond to customer inquiries and provide timely technical support via tickets and emails
Diagnose and resolve technical issues, ensuring customer satisfaction
Collaborate with development, product and implementation teams to address customer feedback and improve product functionality

Maintain detailed documentation of customer interactions and issue resolutions
Continuously improve support processes and contribute to team knowledge-sharing
Requirements:
Strong analytical and problem-solving skills
Solution-driven, out-of-the-box mentality
Excellent communication skills, both written and verbal
English at a high level/Mother tongue – Must
+3 Years experience in technical support roles or similar (Helpdesk, IT, QA)
Familiarity with Salesforce – Advantage
Experience with MSSQL/MySQL – Big Advantage
Ability to work independently and as part of a team

Send your CV to: careers@greenroad.com