Assistant Banking Center Manager

Texas Capital is built to help businesses and their leaders. Our depth of knowledge and expertise allows us to bring the best of the big firms at a scale that works for our clients, with highly experienced bankers who truly invest in people’s success — today and tomorrow.

While we are rooted in core financial products, we are differentiated by our approach. Our bankers are seasoned financial experts who possess deep experience across a multitude of industries. Equally important, they bring commitment — investing the time and resources to understand our clients’ immediate needs, identify market opportunities and meet long-term objectives. At Texas Capital, we do more than build business success. We build long-lasting relationships.

Texas Capital provides a variety of benefits to colleagues, including health insurance coverage, wellness program, fertility and family building aids, life and disability insurance, retirement savings plans with a generous 401K match, paid leave programs, paid holidays, and paid time off (PTO).

Headquartered in Dallas with offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, Texas Capital was recently named Best Regional Bank in 2024 by Bankrate and was named to The Dallas Morning News’ Dallas-Fort Worth metroplex Top Workplaces 2023 and GoBankingRate’s 2023 list of Best Regional Banks. For more information about joining our team, please visit us at www.texascapitalbank.com.

Responsibilities:

Support the coaching, development and career advancement of all branch associates

Act as Financial Center Manager in charge as needed

Ensure proper operation of the financial center to include needs-based conversations, service, operations and risk management, and human resources management

Responsible for monthly financial center audit procedures, including review of teller cash funds, negotiables, security equipment, and various operational functions

Handle all banking transaction, teller activity and client requests with exceptional customer experience. Teller activity includes but not limited to deposits, withdrawals, wire transfers, etc…

Coordinate legal documentation to ensure compliance to various regulations

Act as a liaison with various internal departments to facilitate client on-boardings

Assist with system and process project efforts

Establish, retain and deepen customer relationships by executing relationship management strategies and performing efficient and accurate banking transactions

Uncover the needs of new and existing customers and refer them to the relevant solutions, services, and experts available within the bank

Proactive customer outreach that is aligned to our high touch / engagement model

Support Small Business Activity within market to drive new business acquisition and deepen existing relationships

Proactive phone calls to both existing and prospect customers

Develop a strong understanding of the consumer and small business solutions and service offerings to best answer questions from prospects

Open accounts for new walk-in; coordinate legal account documentation to ensure compliance with all relevant banking regulations

Originate lending solutions for both Small Business and Consumer relationships

Partner directly with various lines of businesses to ensure deeper client relationships

Assist in community awareness events to increase bank outreach and foster new business opportunities

Assist management with various operational duties and responsibilities

Abide by Texas Capital Bank policies, procedures, and regulatory compliance guidelines

Qualifications

Minimum of 5 years branch experience, management experience preferred

College degree preferred, but not required

Strong knowledge of bank and branch operations

Strong customer service and sales experience

Strong knowledge of ethical sales behavior and activity management

Excellent interpersonal, verbal and written communication skills

Excellent communication skills, both verbal and written, with the ability to speak concisely

Outstanding leadership experience, with a proven, successful record of coaching and mentoring employees to improved results

Superb analytical, problem-solving and decision-making abilities

Proficiency in the use of Microsoft Office products (MS Word, MS PowerPoint, MS Excel)

Strong ability to multitask and problem solve in a fast-paced environment to accomplish many tasks efficiently and timely

Self-starter and ability to multi-task in a fast-paced environment

Outstanding organization and effective time management skills

Strong knowledge of legal entity documentation preferred

Strong attention to detail and accuracy

Strong phone communication skills

Proficient knowledge of Salesforce preferred

Strong knowledge of business banking and credit origination preferred

The duties listed above are the essential functions, or fundamental duties within the job classification. The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.Texas Capital is an Equal Opportunity Employer.