Professional Services Engineer

About Us:

Penlink is a global leader in digital intelligence solutions. Our advanced technologies simplify complex data, empowering public safety organizations to make informed decisions quickly and effectively. We believe in the power of data-driven intelligence to accelerate clarity in decision-making for global security, strategic operations, and the most critical missions. Headquartered in the US with offices worldwide.

About the Role:

We’re looking for a Professional Services engineer who loves solving difficult challenges, working with the newest technologies, and is driven by an appetite for creativity.

What you’ll be doing:

As a Professional Services Engineer you will work on multiple platforms and environments with continuous learning of new technologies.

Responsible for customer cloud-based and on-prem solutions design and implementation, infrastructure support and maintenance.

In addition, working with internal interfaces (Application Support, DevOps, R&D, QA), on-going Tasks Managemant and taking responsibility for the advanced technical solutions staging, Serviceability Tools and Knowledge Sharing.

Requirements:

3+ years’ experience working as a System Engineer \ Application Support Engineer
Advanced knowledge of IT systems, including solutions implementation, networking, servers, and Web-based applications
Excellent understanding and experience in Linux, Cloud environments and VMware ESX domains
Experience in installing, configuring, and maintaining servers both virtual (Cloud\ESX VMs)) and physical
Experience in Linux and Windows script languages (BASH, PowerShell) – strong advantage
Experience with deploying infrastructure (IaaS) solutions to Cloud platforms – Azure/AWS
Solid understanding of Database concepts (Postgres, Oracle) - strong advantage
Solid Knowledge Base maintenance approach and Knowledge sharing attitude
Experience in Customer Support and ability to work with worldwide global customers.
Solid Tasks Management approach and “influence with no authority” experience
Ability to operate under pressure in deadline-driven situations and business emergencies
Problem solver: proven troubleshooting skills, result- driven, make it happen’ approach.
English speaking and writing in high level. Other languages – advantage
Certifications: CCNA, MCSE, AWS\Azure – advantage
Excellent communication skills (both written and verbal) with attention to details