Senior Prompt & Conversational Designer

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world's underserved businesses to a rising global economy. We're a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

Senior Prompt & Conversational Designer

Israel
Hybrid
Full-time

We are looking for a Prompt and Conversational Designer who is passionate about crafting intelligent, human-centric chatbot experiences powered by Large Language Models (LLMs). You will be responsible for designing, implementing, and optimizing end-to-end conversational flows that support customer service, product guidance, and operational efficiency.
As part of the Digital & AI team, you will collaborate closely with product managers, engineers, analysts, and CX teams to bring to life scalable, multilingual, and context-aware AI assistants.

What you'll do:

Design and implement LLM-powered chatbot flows using prompt engineering, intent recognition, and dynamic response generation.
Develop reusable prompt templates and conversation patterns that align with Payoneer's tone, brand, and localization needs.
Collaborate with operational and product teams to identify high-impact use cases and translate them into conversational journeys.
Continuously test, evaluate, and refine chatbot performance using analytics, user feedback, and QA insights.
Apply principles of UX writing, dialogue design, and behavioral psychology to create intuitive and engaging interactions.
Monitor and improve the accuracy of intent classification, fallback handling, and escalation logic.
Stay current with advancements in LLMs, conversational AI tooling, and prompt optimization strategies.
Design natural, helpful, and brand-aligned conversations, optimizing prompts for LLM performance
Prioritize user needs with empathy, using data to inform and iterate on conversational flows
Collaborate on technical integrations, understanding APIs, backend logic, and NLP components
Manage multiple projects and stakeholders with clarity, accountability, and strong organization skills

Who you are:

2+ years of experience in Conversational AI, UX writing, or chatbot design.
English proficiency - Mandatory
Hands-on experience with LLMs (e.g., OpenAI, Azure OpenAI, Claude) and prompt engineering.
Coding language experience (JavaScript)
Familiarity with chatbot platforms.
Experience designing for multilingual and multicultural audiences.
Understanding of customer journey mapping and service design.
Ability to collaborate with developers and data teams to implement and test flows.
Experience in customer service or contact center environments is a plus.
Any coding language experience (JavaScript)

Advantage:

Knowledge of SQL or analytics tools.
Experience with voice interfaces or IVR design.
Spanish language fluency.

#LI-AG2

The Payoneer Ways of Working

Act as our customer's partner on the inside
Learning what they need and creating what will help them go further.

Continuously improve
Always striving for a higher standard than our last.

Do it. Own it.
Being fearlessly accountable in everything we do.

Build each other up
Helping each other grow, as professionals and people.

If this sounds like a business, a community, and a mission you want to be part of, apply today.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.