Commercial Excellence Analyst

Medison offers hope to patients suffering from rare and severe diseases by forming partnerships with emerging biotech companies to accelerate access to highly innovative therapies in international markets.

As the creator and leader of the global partnership category in the pharma industry, we strive to be Always Ahead and work relentlessly to bring therapy to patients in need, no matter where they live. Our values are at the core of every action we take, and we are committed to going above and beyond for the benefit of the patients we serve.

We are a dynamic, fast-paced company operating in over 30 countries on 5 continents. We are looking for out-of-the-box thinkers, people who are passionate, caring, agile, and adaptive, to join us on our mission. If you want to make a difference in people's lives, we invite you to join us!

The position is responsible for assisting the Director of KAM and FFE in driving strategy and execution of Field Force Excellence, Key Account Management, Incentive Compensation, Systems Management, and Training initiatives. This includes:

· Defining Field Force and Key Account Management strategies

· Supporting countries in operational roll-out of above (in collaboration with other functions)

· Developing and operationalizing robust and consistent FF activity reports and dashboards

· Monitoring the performance of both initiatives and operational KPIs

· Developing and/or enhancing Incentive Compensation schemes and driving end-to-end process in collaboration with HR, Finance, Compliance and local teams

· Administering cycle-based incentive compensation

This global role requires expertise in field force management methodologies, incentive compensation and analysis, and very strong analytical abilities (Business Intelligence) and deep knowledge of Veeva.

*This position can be located in Poland, Hungary, Czech Republic, Romania, Greece or Israel and will require some business travel.

*Please note, the internal title for this role is Field Force Effectiveness & Key Account Management Analyst, Commercial Operations.

Requirements:

Skills/Qualifications:

Deep knowledge of Veeva CRM structures/system/user experience
Deep understanding of relational databases and CRM systems
Track record of developing reports/dashboards in both Veeva CRM and Qliksense BI
High analytical ability (managing complex data sets)
Experience creating VBA code, Power BI queries and Excel Macros for automation
Intellectual curiosity to sanity check figures and understand what is behind them
Track record of driving implementation of improvement initiatives in Pharma/Biotech
Ideally, experience in and understanding of Commercial field activities
Ideally, track record of leading commercial effectiveness projects in the Pharma / Biotech industry
Ideally, track record of structuring, facilitating improvement workshops in commercial arena of Pharma/Biotech industry

Requirements:

Bachelor's degree in business, marketing, data science, or a related field
Extensive experience in sales operations (incentive compensation calculations/administration) and CRM management, preferably within the pharmaceutical or healthcare industry (minimum 4 years)
Strong end-customer orientation, problem solving and can-do attitude
Strong communication, presentation, and interpersonal skills to collaborate with stakeholders at all levels
Fluency in English; additional European languages are highly desirable
Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities
Willingness to travel as required for the role

Responsibilities:

Assist Director of FFE & KAM in the following areas:

Veeva CRM:

Act as a liaison with Veeva CRM Support to develop new / modify existing reports to reflect business needs
Oversee entire Commercial Excellence cycle (Territory Management, HCP Profiling, Segmentation, Key Messages, Multi-Channel Cycle Plan, Key Account Management) from an operational perspective
Design and introduce (as required) new data structures in Veeva CRM in order to enable efficient Commercial activities
Manage day-to-day CRM issues in collaboration with CRM Support, ensuring high end-user satisfaction

Business Intelligence:

Design and implement Commercial activity dashboards that reflect both Global and Country needs in Qliksense

Incentive Compensation:

Drive, together with FP&A and HR, the bi-annual incentive compensation process
Prepare user activity reports used in incentive compensation calculations

Business Improvement Projects:

Assist in preparing and conducting Business Improvement workshops with Global/Country participants, effectively driving toward actionable conclusions and implementation. This includes:
Assisting in preparation of framework and content of the workshops
Facilitating workshops
Summarize findings/decisions/next steps

Drive implementation of business improvement projects, including:
For CRM/BI-related improvements: drive changes/enhancements/ improvement to the Veeva CRM and BI reporting systems
For business process-related improvements: document processes, prepare and conduct user training

City:
Warszawa