Quality Program Manager

Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 25,000 service locations, including auto dealership service centers, optical practices, dental offices, veterinary clinics, and specialty healthcare services. Sunbit was included on the 2022 Inc. 5000 list. The financial technology company has also been named Sunbit as a Most Loved Workplace®, Best Point of Sale Company, and a Top Fintech Startup by CB Insights.

We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair, and easy for consumers from all walks of life. We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere.

We invite you to #UnleashyourCuriosity and join our ever-growing R&D organization.

Role Overview

The Quality Program Manager will own the governance, enforcement, and continuous improvement of software quality across the engineering organization.

The role ensures that all products:

functional suitability - Meet requirements
Reliability - Work consistently
Usability - User experience standards
Performance efficiency - Run efficiently at scale

This position establishes company-wide quality standards, embeds them into engineering workflows, measures compliance, and collaborates with product, design, and infrastructure teams to ensure that every release meets the highest level of quality.

Key Responsibilities

Governance & Standards

Define and maintain company-wide quality standards across the four pillars: functional suitability, reliability, usability, and performance efficiency.
Establish quality gates in CI/CD pipelines to enforce standards prior to release.
Ensure consistent application of quality practices across squads while enabling flexibility in implementation.

Enforcement & Compliance

Develop processes to measure and audit compliance with quality standards.
Collaborate with squad leads and guild heads to embed quality governance without introducing delivery bottlenecks.
Lead post-release and post-incident reviews to ensure quality gaps are identified and addressed.

Measurement & Reporting

Define and track quality KPIs, including:
Escaped defect rate and defect density
Test coverage and requirements coverage
Release readiness scores
Usability and accessibility compliance metrics
Performance KPIs (latency, throughput, error rate)
Provide reporting and insights to engineering leadership on quality health, risks, and trends.

Cross-Functional Collaboration

Work with Product Management to align quality thresholds with business requirements and release priorities.
Partner with Design to integrate usability and accessibility testing into the quality process.
Coordinate with Infrastructure teams to ensure automation, performance testing, and monitoring are embedded into pipelines.

Continuous Improvement

Drive initiatives to expand automated test coverage, improve release readiness, and strengthen user-facing quality validation.
Facilitate training and workshops to promote a quality-first mindset across engineering.

Introduce tools and practices that raise the bar for product quality.

Requirements:

Must-Have:

7+ years in software engineering, QA leadership, or quality-focused program management.
Proven experience defining and enforcing engineering quality standards.
Strong knowledge of CI/CD, automated testing, and release management.
Familiarity with usability testing and performance validation practices.
Excellent communication and influencing skills across distributed teams.

Nice-to-Have:

Experience in fintech or regulated industries.
Experience in fintech or other regulated industries.
Experience managing cross-functional programs within a guild or squad structure.
Hands-on experience in coding, automated testing, or site reliability engineering.
Technical background in automation, QA, or performance engineering.

KPIs for Success

Reduction in escaped defect rate and production issues.
Increase in automation coverage and quality gate compliance.
Measurable improvements in usability and accessibility scores.
Consistent adherence to performance benchmarks across releases.
Adoption of quality-first culture across teams.