Qualtrics Application Consultant

Date: 5 Mar 2024
Region: Israel

AKT, a global People solutions and services company, is looking for an Application Consultant, to provide Design and Implementation for Qualtrics Engagements in the field of Customer and Employee Experience. Qualtrics is an experience management software which enables the creation and distribution of surveys, along with the collection of data derived from user feedback and reports.

The Implementation Team is at the heart of AKT. The initial onboarding experience and solution delivery establishes the client relationship and sets the tone for the partnership. The role is critical to helping support customers to use and leverage the platform and run business value led programs. The Consultant listens to clients and advocates for them internally, driving operational improvements and product enhancements.

Reporting to the Head of Qualtrics Solution Consulting, this is a full-time and mostly remote position, open to candidates living and eligible to work in Israel.

Key Responsibilities:

Solution design and configuration of a business solution
UX Design and Data Visualization
Development light
Documentation
Training delivery
Client-facing utilization
Project management at small scale
Client management
Acquiring and maintaining certifications on Qualtrics and experience management related technologies and methodologies

Job Requirements:

3+ years of experience with Customer Experience / Employee Experience Consulting or in SAAS products configuration
Bachelor's degree or students pursuing a Master's degree in relevant fields, such as Psychology, Sociology, Industrial engineering, Marketing, or Business Administration
Experience with either Qualtrics, SPSS, Power BI, or SAP Analytical Cloud – huge advantage
Experience with supporting HR Technology or CRM – huge advantage
Experience with either customer research, employee research, product research, or market research for leading companies – an advantage
Research and analytics skills – an advantage
ChatGPT or alike - huge advantage
Office and MS Project – a must
Language skills in Hebrew and English (both written and oral) – a must

Personal Skills:

Excellent verbal and written communication skills
Curiosity, flexibility, and a can-do-attitude
Proactivity and creativity in asking “why” and also providing solutions
Continuous learning
Technical orientation
Ability to work on several projects simultaneously and independently
Customer-oriented and flexible

AKT Offers:

A wide range of opportunities for career growth
Top-notch methodologies such as customer and employee experience management, agile, lean startup, design thinking, workshop facilitation, technology and more
Challenging and very dynamic small team that is expected to grow and develop
Recreation and enthusiasm that will drive you to self-actualization
International business environment (offices in the UK, DACH, India, France, North America, Israel, and Czech Republic)