Qualtrics Application Consultant

Date: 5 Mar 2024Region: IsraelAKT, a global People solutions and services company, is looking for an Application Consultant, to provide Design and Implementation for Qualtrics Engagements in the field of Customer and Employee Experience. Qualtrics is an experience management software which enables the creation and distribution of surveys, along with the collection of data derived from user feedback and reports.The Implementation Team is at the heart of AKT. The initial onboarding experience and solution delivery establishes the client relationship and sets the tone for the partnership. The role is critical to helping support customers to use and leverage the platform and run business value led programs. The Consultant listens to clients and advocates for them internally, driving operational improvements and product enhancements.Reporting to the Head of Qualtrics Solution Consulting, this is a full-time and mostly remote position, open to candidates living and eligible to work in Israel.Key Responsibilities:Solution design and configuration of a business solutionUX Design and Data VisualizationDevelopment lightDocumentationTraining deliveryClient-facing utilizationProject management at small scaleClient managementAcquiring and maintaining certifications on Qualtrics and experience management related technologies and methodologiesJob Requirements:3+ years of experience with Customer Experience / Employee Experience Consulting or in SAAS products configurationBachelor's degree or students pursuing a Master's degree in relevant fields, such as Psychology, Sociology, Industrial engineering, Marketing, or Business AdministrationExperience with either Qualtrics, SPSS, Power BI, or SAP Analytical Cloud – huge advantageExperience with supporting HR Technology or CRM – huge advantageExperience with either customer research, employee research, product research, or market research for leading companies – an advantageResearch and analytics skills – an advantageChatGPT or alike - huge advantageOffice and MS Project – a mustLanguage skills in Hebrew and English (both written and oral) – a mustPersonal Skills:Excellent verbal and written communication skillsCuriosity, flexibility, and a can-do-attitudeProactivity and creativity in asking “why” and also providing solutionsContinuous learningTechnical orientationAbility to work on several projects simultaneously and independentlyCustomer-oriented and flexibleAKT Offers:A wide range of opportunities for career growthTop-notch methodologies such as customer and employee experience management, agile, lean startup, design thinking, workshop facilitation, technology and moreChallenging and very dynamic small team that is expected to grow and developRecreation and enthusiasm that will drive you to self-actualizationInternational business environment (offices in the UK, DACH, India, France, North America, Israel, and Czech Republic)