ETAC Engineer

As a product ETAC Engineer, you will be responsible for:Taking full ownership of complex technical issues, including initial troubleshooting, identification of root causes, issue resolution and communicationLeading internal escalations and communicating with TAC and R&D teamsDesigning and maintaining the FortiEDR knowledge base, keeping it up-to-date with relevant informationProviding product feedback and insights to internal teamsManaging internal projects related to TAC and on-prem customers such as training and support readiness for releaseBe able to execute DevOps Operation required for private & public cloud (GCP, AWS) continues operationQualifications3+ years of experience in supporting B2B SaaS as a Tier-3 or SRE (or different position with similar responsibility).Good understanding of Shell scripting and/or programming languages, Python scripting is preferred.Experience supporting and troubleshooting endpoint devices – a must.Excellent communication skills and the ability to work in a fast-paced, team environment – a must.Experience in a cloud environment – a must.Knowledge in Cyber Security, networking, endpoint, and scripting - an advantageGood understanding of endpoint solutions- an advantageOutstanding interpersonal and communication skills.Strong problem solving skills and a great Technical orientation to resolve issuesAbility to interact effectively and deliver technical concepts to technical and nontechnical personnel alikeSelf-starter, able to learn new technologies quicklyAbility to multi-task and work independently under pressureExcellent English level, both written and spoken.#LI-Hybrid