IT Support Service Project Manager

Why Join Us?

We are seeking a motivated and technically savvy IT Support Service Project Manager to join our global support group. You will play a crucial role in supporting various team processes and helping to lead our operations. With your 2-5 years of experience in IT support and a solid understanding of PC hardware and software, you will be responsible for managing and coordinating service projects, ensuring their successful delivery and contributing to the overall efficiency of our IT department.

If you are a passionate and dedicated IT professional looking for an exciting opportunity to make a significant impact, we encourage you to apply.

Key Responsibilities
Manage and coordinate service projects from initiation to closure, ensuring they are delivered on time, within budget, and meet defined quality standards.
Collaborate with IT support teams, project stakeholders, and end-users to gather requirements, define project scope, and develop project plans.
Track project progress, identify and mitigate risks, and communicate project status to stakeholders effectively.
Provide technical support and guidance to project teams, troubleshooting issues and resolving problems as needed.
Assist in the development and implementation of IT support processes and procedures.
Contribute to the continuous improvement of IT support services by identifying opportunities for process optimization and cost reduction.
Qualifications
2-5 years of experience in IT support or a related field.
Excellent project management skills, including planning, organizing, and execution. Worked with project management tools (e.g., Microsoft Project, Jira).
Strong technical background with a good understanding of PC hardware and software.
Ability to work independently and as part of a team.
SOX and user life cycle compliance knowledge is an advantage.
Strong communication and interpersonal skills.
Problem-solving and analytical skills.
Ability to adapt to changing priorities and work under pressure.

Additional Preferred Qualifications:

Experience with IT service management frameworks (e.g., ITIL).
Certifications in IT support or project management.