Dynamics CRM Manager

Company Description

Wix makes it possible for anyone to succeed online. Since 2006, we’ve grown to around 5,500 employees in 22 countries, launched over 40 products, and serve over 282 million users and their visitors worldwide.

At Wix, we push you to innovate, evolve in non-traditional ways, and collaborate. We operate in small teams that work closely together at a high level.

Although we’re already industry leaders in web creation and business, our work is nowhere near done. Our goal is to become the main engine of the Internet so we can create a more open web for all.

We're proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed.

Job Description

As a Dynamic CRM Manager, you’ll be part of a new team of Microsoft Dynamics experts that will lead our Dynamics CRM solution, from implementation to ongoing support of our Customer Care department. This role combines strategic solution architecture with hands-on functional expertise, ensuring our Microsoft Dynamics CRM platform is optimized, scalable, and aligned with business needs and objectives. In your day-to-day, you will:

Lead the project's successful implementation

Design and implement end-to-end Dynamics CRM processes that meet internal business requirements

Configure and customize Dynamics CRM modules, including entities, workflows, business process flows, dashboards, and security roles

Ensure system performance, scalability, and security across the CRM environment

Collaborate with business stakeholders, product owners, and functional teams to understand requirements and translate them into system solutions

Qualifications

3+ years of experience managing Microsoft Dynamics CRM products and teams

5+ years of experience in a solution architect or senior technical role

Experience working in large implementation projects

Experience and expertise working closely with non-technical stakeholders and business users

Strong communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams

Excellent problem-solving skills with the ability to work independently

Additional Information

We are Wix’s Internal Systems team. Our mission is to create and integrate robust, cutting edge technological systems to empower our workforce, support and scale business processes, and connect all verticals at Wix. Our culture is transparent, positive and professional. We prefer to work with nice, curious people who have great communication and interpersonal skills.