Patient Access Representative

POSITION SUMMARY:

The Patient Services Rep will be responsible for handling inbound and outbound communications for Emergency registration. The Patient Access Rep will handle patient inquiries, following-up with patients resolving patient questions/concerns regarding insurance verification and authorization management. Conduct registration duties in a very fast paced, high acuity Trauma I Emergency Department. Must be comfortable working with varied medical, traumatic and Psychiatric issues.

Position: Patient Access Representative

Department: Roslindale Medical & Dental Center

Schedule: Full Time

Hours 9:30am - 6:00PM M-F, Rotating Saturdays 8:00am - 12:30pm

JOB REQUIREMENTS

EDUCATION:

High School diploma required. Additional professional certifications or completion of business school preferred.

Requires thorough knowledge of managed care with 3 years of experience of financial clearance.

3 years of referral scheduling experience preferred.

KNOWLEDGE AND SKILLS:

Working knowledge of managed care: overall understanding of HMO, PPO, and others; proficient knowledge of process of obtaining insurance approvals, referrals, billing, and co-payments.
Experience handling patient flow is helpful * Requires strong computer skills and knowledge of the PC applications. Windows environment and Microsoft Office products preferred. Knowledge of the Eclipsys SDK system, Caretracker and IDX or other comparable registration systems a plus.
Excellent English communication skills (verbal and written).
Excellent professional demeanor. Must be able to work effectively with all levels of staff and management
Excellent interpersonal skills. Must be able to show empathy and be courteous and diplomatic with patients.
Must frequently work independently, take initiative and handle multiple tasks with conflicting priorities
Team player with ability to work cross-organizationally to get issues resolved.
Ability to maintain confidentiality.

Equal Opportunity Employer/Disabled/Veterans