Global Sales CRM Analyst

We are hiring a Global Sales CRM Analyst that will be the owner of the following:

The day to day and future developments of the CRM activities, identify improvements, customize the system, oversee usage performance trends, identify gaps and issues, and manage the leads and future pipeline processes. Act at the AI lead in Global Sales, lead new AI initiatives, and support existing ones.

Main Tasks:

CRM Management

Manage and issue reports, BAU and Ad-Hoc
Manage and report for CRM processes (leads, conversion rates, meetings, etc.)
Manage the CRM hierarchies
Manage the sales Org. structure
Manage cucc’s relationships in sales
Manage other CRM related tasks
Responsibility for CRM performance monitoring, analysis and tracking

Development and customization

Support the development and future improvements of the CRM
Identify gaps in the CRM processes
Customize improvements in the CRM
Define and see through to execution IT developments

AI

Act as the Global Sales focal point to any AI initiatives.
Drive and lead AI based initiatives.

Support

Guide and support the Regional Key Users with any analytics
Execute CRM related tasks at HO level
Guide and support the CRM users as needed.

Requirements:

Academic education: Bachelor’s degree in economics/business administration
Good understanding of ZIM as a business – an advantage
Experience in working with CRM systems, BI databases
Experience in working with MS Dynamics – an advantage!
Strong MS office skills (Excel, Power Point, Word)
Proactive approach, takes ownership type personality
Good English language skills
Experience in matrix management
A multi-cultural individual
Understanding of Sales – an advantage
Experience with AI- Advantage

Function:
Global Sales

Publish in Internal Career Page:
Yes