IT Systems Engineer

About Us:

SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed – to defeat every attack, at every stage of the threat lifecycle.

We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We're looking for people that will drive team success and collaboration across SentinelOne. If you're enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team!

What are we looking for?

An IT Systems Engineer plays a crucial role in maintaining the technological infrastructure of an organization. IT Systems Engineer will be responsible for providing technical assistance and support to ensure the smooth operation of computer systems, networks, and software applications.

What will you do?
Technical Support:
Provide technical assistance to end-users via phone, email, or in-person..
Set up and configure new hardware, software, and peripherals.
Troubleshoot hardware and software issues.
Provide support for operating systems, applications, and network problems.
Installation and Configuration:
Install and configure computer systems, software, printers, and scanners.
Set up accounts for new users and ensure they know how to log in and use the systems.
Perform regular system updates and maintenance tasks.
User Training and Documentation:
Create and maintain user guides and technical documentation.
Conduct training sessions for employees on new systems and software.
Incident Management:
Log and manage support requests using a ticketing system.
Escalate issues to higher-level support or external vendors when necessary.
What knowledge and skills should you bring?
Education:
A degree in Information Technology, Computer Science, or a related field is preferred but not always required.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional, Cisco Certified Network Associate).
Experience:
Previous experience in a technical support or IT helpdesk role is beneficial.
Hands-on experience with various hardware and software troubleshooting.
Technical Proficiency:
Strong knowledge of operating systems (Windows, macOS, Linux).
Familiarity with hardware components, network systems, and software applications.
Problem-Solving:
Analytical skills to diagnose and resolve technical issues efficiently.
Ability to think critically and provide effective solutions.
Communication:
Excellent verbal and written communication skills to assist users and document issues.
Ability to explain technical concepts to non-technical users.
Customer Service:
Patience and interpersonal skills to work with a diverse range of users.
Strong customer service orientation to ensure user satisfaction.
Why Us?

You will be joining a cutting-edge company where you will tackle extraordinary challenges and work with the very best in the industry.

Study Funds- SentinelOne contributes 7.5% over your base salary (no tax ceiling is applied), and employees contribute 2.5% of their base salary
Pension fund- SentinelOne contributes to your pension fund according to local law. Pension contribution may vary based on the selected plan.
RSUs- 4 years vesting with 1-year cliff and then quarterly.
Annual bonus (depending on the performance of the company) paid out in 2 cycles
Employee Stock Purchase Plan- The plan enables employees to purchase SentinelOne stocks at discounted prices vs. market value. (the plan is subject to local taxation)
Company time off and holidays
Private medical insurance
Meal allowance
Home office allowance
Hybrid work model- The possibility of working both from the office and working from home
Parental Leave - Embracing a new child into the family is a unique moment for everyone! In support of that, we offer 20 weeks of fully paid leave for the birth parent and 12 weeks of paid leave for the non-birth parent
Employee Assistance Program- Psychological sessions with certified therapists to help you overcome stress, personal and professional challenges
Free Parking in our office building
Music Room fully equipped room
Wellness- workout sessions and a wellness app

SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

SentinelOne participates in the E-Verify Program for all U.S. based roles.