Technical Writer III

About Ping Identity:

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

PingID and Ping Verified Trust are crucial to Ping Identity's mission: providing a secure, seamless digital experience. They ensure legitimate users (Verified Trust) and secure access (PingID) for a Zero Trust security model, protecting against cyber threats.

This role will have a strong emphasis on creating documentation for a variety of audience types to implement, configure, troubleshoot, and manage the products. Deliverables include various documentation assets such as System Administration Guides, Quick Start Guides, and Onboarding and In-App Help.

Job Summary

Ping Identity is seeking a Technical Writer III to join our extraordinary documentation team. Reporting to one of the technical documentation managers, you'll be working on technical content within a Docs-as-Code environment.

This hybrid position is based in our Tel Aviv office.

You will:

Collaborate with subject matter experts, engineers, and product teams (both in person and remotely) to define, design, create, and maintain core administrator and end user documentation.
Collaborate effectively with a globally distributed team and stakeholders across various time zones.
Deliver clear, concise, and user-friendly documentation, catering specifically to the needs of IT administrators configuring and managing the product, and end-users leveraging its features.
Investigate, research, and learn PingID and other Ping Verified Trust products, along with the standards they depend on, to ensure accurate and comprehensive documentation.
Translate complex technical concepts related to identity verification, multi-factor authentication (MFA), and secure access into easily understandable content, including real-life examples and use cases relevant to PingID deployments.
Work with AsciiDoc in a Docs-as-Code authoring and publishing environment using IntelliJ IDE and Git (GitHub).
Follow the software development life cycle process closely to anticipate and ascertain documentation needs.

You have:

At least 5-8+ years of technical writing experience.
Proven experience documenting complex software, with a strong preference for identity and access management (IAM) applications or security products.
Experience managing multiple projects simultaneously, meeting deadlines and quality standards with minimal supervision.
Ability to learn unfinished, new, complex software fast with little help.
Prior experience or exposure to software development, including familiarity with Agile.
Experience with Jira and Confluence or similar project management platforms.
Strong understanding of the needs and workflows of both technical administrators and general end-users.
Experience with video content creation or graphic design.

You have the advantage if you have experience:

Documentating AI/ML concepts and their application in cybersecurity or identity verification.
Building, installing, configuring, and debugging client and server software.
Documenting IAM applications for power users and end users, particularly related to authentication flows or user provisioning.
Familiarity documenting mobile apps, including experience with both iOS and Android user interfaces and platform-specific terminology.
With specific knowledge of PingID, PingOne Protect, PingOne Verify, or other Ping Identity products.
Writing for a developer audience, including API and SDK documentation.

Life at Ping:

We believe in and facilitate a flexible, collaborative work environment. We're growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that's who we want to succeed with every day.

Here are just a few of the things that make Ping special:

A company culture that empowers you to do your best work.
Employee Resource Groups that create a sense of belonging for everyone.
Regular company and team bonding events.
Competitive benefits and perks.
Global volunteering and community initiatives

Our Benefits:

Generous PTO & Holiday Schedule
Parental Leave
Progressive Healthcare Options
Retirement Programs
Opportunity for Education Reimbursement
Commuter Offset (Specific locations)

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone's individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.