Risk Analyst Team Lead

Who are we?

Workiz is the leading SaaS platform for field service teams, trusted by over 120,000 pros. We help real, hard working people run and grow their businesses, with an end-to-end solution that enables them to schedule jobs, dispatch, invoice, track performance, get paid in the field, plus so much more — all in one place!

We’re on a mission to revolutionize our industry by “automating everything but holding the wrench”, providing our users with smart, AI-powered tools that will replace time consuming tasks, generate more revenue, and provide peace of mind, freeing our users to focus on building their small business into an empire.

Who are you?

You are a problem solver with a passion for analyzing data and identifying customer patterns. You pay attention to details and balance adherence to processes with the flexibility to explore new risks. An eager autodidact, you thrive in a dynamic startup environment, bringing positive energy and enthusiasm to shape the future of Workiz’s risk framework.

So, what will you be doing all day?

You will serve as the domain expert for all risk and compliance across Workiz. You will work cross team to define the tools, strategies and methodologies needed to keep our rapidly growing Fintech business safe and compliant
You will lead a team (currently of one other analyst but slated for growth as our volume increases)
You will need to balance your time between the high level process building and the hands on risk analyst execution tasks including daily manual reviews of flags/alerts/accounts/transactions to minimize losses
Collaborate with financial services partners (PSPs, Consumer Financing, Expense Cards, Capital) on all risk and compliance matters that impact our integrations.
Identify and implement AI and automation tools to increase risk controls efficiently
Monitor and manage payouts and payments, fraud, chargebacks, refunds, and ACH across Workiz products, while setting and removing temporary controls on flagged accounts to minimize exposure
Collaborate with customer success, support, finance, and external partners to respond to complex risk events, optimize risk models, and implement best practices
Investigate risk incidents, implement improvements, and develop new rules and models as products evolve
Work with finance and legal teams on loss collections and ensure compliance with regulatory standards
Monitor regulatory and Workiz compliance of our financial services efforts

Requirements:

Ideally, we’re looking for:

+5 years of experience in risk analysis in banking, payments, credit, or fintech – must
2+ years leading teams or complex processes cross organization
Knowledge of Compliance protocols and Procedures like CIP, AML, and PCI
Experience with SQL, Tableau, or similar BI tools, and risk/fraud management systems
Curious, self-starter with strong analytical skills to uncover insights from data
Quick learner, adaptable, and flexible with changing priorities
Willing to work late evenings and Fridays as needed (to support Partners and colleagues in other timezones and support urgent needs)
English proficiency for documentation and global communication
Independent worker and team player, skilled at implementing cross-company processes

These would also be nice:

Experience with Stripe or other payment facilitators as a service providers
Experience in Financial Services compliance
An academic degree in science/accounting/economics is preferred

Hiring process with us

At Workiz, we aim to complete our hiring processes at lightning speed, keeping the time between when we receive your CV until you (hopefully) sign with us super short, communicative and transparent.

Why You’ll Love Being a Workizer

We’re located in the heart of Tel Aviv, just a short walk from Rothschild Boulevard.
Our workweek is flexible and hybrid
You’ll actually love the product you work with and the people too :)
Excellent benefits
Team players. Rockstars without the ego. Fast learners that work hard and get S*** done.
There is no such thing as a bad idea
40% female 60% male
You can grow your career in any direction you choose
Diversity isn’t just a buzzword
We know how to have fun! Join our ping pong tournaments and other spontaneous activities. Oh, and we throw some killer parties
We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties