Technical Support Engineer

About Us

At Ayyeka, innovation meets impact. As a leader in Industrial IoT, we're transforming the way industries like water, wastewater, and environmental monitoring connect with the data that matters most.

Our advanced data loggers and intuitive software platform turn raw data into actionable insights, helping customers reduce downtime, cut costs, and stay in control.

Job Description

We are looking for a highly skilled Technical Support Engineer to join our team. This role is a hybrid position in the sense that it combines customer support, technical support, and IT responsibilities to help customers troubleshoot issues related to our data loggers, software platform and services.

The support team is at the heart of the company, required to thoroughly understand our products, the development pipeline and the customer's needs.

The support team is central to Ayyeka, required to have a deep understanding of our products, the development pipeline, and customer needs.

The ideal candidate has strong technical expertise, problem-solving skills, and excellent communication abilities to provide efficient, customer-focused support.

Working Hours: Standard business hours (Israel Time)
Work Environment: Hybrid (Remote & Onsite in Jerusalem)

Key Responsibilities
Provide technical support to customers, troubleshooting hardware, software, and connectivity issues
Guide customers through software setup, API integrations, and system optimizations
Apply problem solving and out-of-the-box thinking to diagnose and resolve technical problems related to data loggers, sensors, and cloud-based platforms
Document technical issues, solutions, best practices, FAQs and troubleshooting guides for both internal and customer use
Collaborate with R&D, Sales, and Production teams to escalate and resolve complex challenges
Provide training and guidance to customers on best practices for using Ayyeka's solutions
Continuously improve support processes and contribute to knowledge base development
Required Skills & Qualifications:
Proven experience in technical support, customer support, or IT helpdesk roles
Excellent English communication skills (written and verbal) with a customer-first attitude
Technical/Educational background: degree in Computer Science, Information Technology, Engineering, or a related technical field, or equivalent practical experience
Ability to clearly explain technical concepts to non-technical users
Strong SQL knowledge for troubleshooting and querying databases
Ability to diagnose and resolve complex technical issues efficiently
Familiarity with UNIX/Linux systems - a plus
A Problem-solving mindset with ability to think outside the box
Experience with troubleshooting tools and ticketing systems
Can-do attitude with the ability to work independently and collaboratively in a fast-paced environment
Additional languages: Spanish, German, French - a plus
What We Offer:
A supportive and collaborative work environment
Competitive salary and benefits
A hybrid work model with flexible working hours
Opportunities to work with cutting-edge Industrial IoT and data monitoring technology
A dynamic and innovative company culture

At Ayyeka, we take pride in fostering a culture of collaboration, innovation, and impact. Join us to be part of a vibrant, forward-thinking culture where your work drives real-world change - and where every day is an opportunity to grow, learn, and make a difference.

If you are a technical problem-solver who enjoys helping customers, we'd love to hear from you!