Operational Support Engineer

At Optimove, we believe people are capable of more than a single job description. You're not hired just to fill a position- you're empowered to shape it, grow it, and make it your own.
We call this being Positionless.
And Positionless isn't just our culture. It's our product.
Optimove is the creator of Positionless Marketing, an AI-powered platform that gives every marketer the power to analyze, create, launch, and optimize independently. The result is faster execution, deeper personalization, and 88% greater campaign efficiency.
Recognized as a Visionary in Gartner's Magic Quadrant, we partner with leading brands like Sephora, Staples, and Entain. Today, more than 550 Optimovers across NYC, London, Tel Aviv, Scotland, Brazil, Estonia, and beyond are building the future of marketing together, in an environment that actively encourages ownership and growth, with two out of every three managers promoted from within.
If you're looking for a place where you can do more, be more, come grow with us.

Develop your career, get acknowledged for your efforts, and work with dedicated people who love what they do!
We are looking for a "Ninja" to join our talented support team – an energetic self-starter and problem-solver with outstanding technical skills, and interested in growing and learning from the best.

Responsibilities:
Monitor, maintain and support Optimove's production environment.
A key person for integration projects and requests from customers (data oriented).
Construct ETL processes.
Conduct data QA and analysis.
Perform configuration management.
Create robust and scalable processes.
Communicate directly with customers to solve technical issues.
Requirements:
Student for a bachelor's degree (with at least 1 year remaining to graduation).
Minimum 3 shifts per week and 1 weekend (Friday/Saturday shift) per month.
Outstanding technical skills.
Experience with SQL.
Fast learner looking to be exposed to and to work with new technologies.
Strong interpersonal and communication skills.
Team player with self-learning and problem-solving abilities.
Agile, highly motivated, exceptional work ethic, ambitious, a super-multitasker and with a sense of responsibility to follow through on tasks.
Desired:
Experience working with enterprise grade customers.
Experience with operating systems such as Windows and Linux.
Experience debugging issues in web applications – logs, networking, etc.
Experience with monitoring tools (DataDog).
Experience with working with APIs and integrations.
Understanding of networking terminologies and functionality such as DNS, http, ports, etc.